Telecom call centers handle millions of interactions about network issues, billing disputes, and plan changes. AI helps you detect churn risk and improve resolution quality.
Churn
Signal Detection
FCR
Tracking
Upsell
Opportunity Detection
Real results from businesses using AI voice automation
Results seen within 30 days
AI identifies calls where customers express intent to leave, compare competitors, or show frustration with repeated issues.
Auto-categorize technical complaints — coverage, speed, outages, device compatibility, billing errors.
Track whether issues are resolved in the first call. Identify repeat callers and systemic resolution failures.
Detect calls where customers need higher plans, more data, or additional services. Flag for targeted offers.
Track escalation patterns by issue type, agent, and time. Reduce unnecessary escalations with training.
Score the technical complexity of each call. Match complex issues to skilled agents.
Integrate via API or Twilio webhook. Telecom call volumes are handled with high-throughput batch processing.
Calls categorized by issue type, churn risk assessed, resolution quality scored, and upgrade opportunities flagged.
Track churn risk, FCR rates, issue categories, and agent performance across all service lines.
Route churn-risk customers to retention teams, train agents on common issues, and optimize resolution workflows.
Analyze calls in 50+ languages with native accuracy
Native Sarvam AI transcription for 528M+ speakers
Native support for 228M+ speakers
Native support for 83M+ speakers
Native support for 75M+ speakers
International support for 559M+ speakers
International support for 310M+ speakers
International support for 920M+ speakers
International support for 280M+ speakers
AI-powered support for 125M+ speakers
AI-powered support for 77M+ speakers
AI-powered support for 199M+ speakers
AI-powered support for 258M+ speakers
Yes. AI auto-categorizes every call by issue type with high accuracy. Custom categories can be added for telecom-specific issues like SIM activation, number portability, or roaming.
AI analyzes sentiment, language patterns, and issue history to flag calls with high churn probability. Mentions of competitors, threats to leave, and frustration with recurring issues all contribute to the churn score.
Yes. Batch processing and concurrent Celery workers handle thousands of calls per day. API integration supports continuous ingestion from your recording system.
Start analyzing 100% of your calls with AI. No manual QA sampling, no inconsistent scoring, no missed insights.