Retail support calls contain product feedback, return insights, and demand signals. AI extracts these insights while scoring agent quality — turning service calls into business intelligence.
Product
Inquiry Tracking
Returns
Reason Analysis
Store
Feedback Extraction
Real results from businesses using AI voice automation
Results seen within 30 days
Track which products customers call about most. Identify trending items and stock-out complaints.
Categorize return reasons — defective, wrong size, not as described, changed mind. Inform product quality.
Extract customer feedback about specific store locations, staff, and in-store experience from calls.
Monitor how agents handle loyalty inquiries, point issues, and membership questions.
Track seasonal demand signals from customer inquiries. Inform inventory and marketing planning.
Score retail agents on product knowledge, helpfulness, and problem resolution quality.
Upload customer service recordings from retail call centers. Batch processing for daily analysis.
Product inquiries categorized, return reasons extracted, store feedback captured, and agents scored.
Product trends, return patterns, store feedback, and agent performance in one view.
Inform merchandising, improve product quality, train agents, and enhance customer experience.
Analyze calls in 50+ languages with native accuracy
Native Sarvam AI transcription for 528M+ speakers
Native support for 228M+ speakers
Native support for 83M+ speakers
Native support for 75M+ speakers
International support for 559M+ speakers
International support for 310M+ speakers
International support for 920M+ speakers
International support for 280M+ speakers
AI-powered support for 125M+ speakers
AI-powered support for 77M+ speakers
AI-powered support for 199M+ speakers
AI-powered support for 258M+ speakers
Yes. AI extracts product mentions and categorizes inquiry types. Dashboard shows which products drive the most support volume and what issues customers face.
Yes. Call Quality AI works for any retail support center — e-commerce, in-store, marketplace, or omnichannel operations.
Yes. AI identifies store mentions and extracts associated feedback. Map customer sentiment to specific locations.
Start analyzing 100% of your calls with AI. No manual QA sampling, no inconsistent scoring, no missed insights.