Comparison

Edesy Voice AI vs Human Call Center: Complete Cost Analysis

Side-by-side comparison of AI voice agents vs human call center agents. Cost, availability, languages, scalability, and quality comparison with real data.

INR 4-6

AI Per Minute

INR 25-30

Human Per Minute

24/7

vs 8-12 Hours

Integrates with the tools you already use

ShopifyAmazonStripeSlackNotionVercel
INR 4-6

AI Per Minute

INR 25-30

Human Per Minute

24/7

vs 8-12 Hours

73+

vs 1-3 Languages

The Story

Challenge, solution, and results

The Challenge

Call centers are expensive — INR 25-30/min fully loaded (salary, training, attrition, infrastructure, management). Scaling means proportional cost increase. Finding multilingual agents is hard. Night shifts and weekends cost extra.

The Solution

AI voice agents at INR 4-6/min with zero overhead. Instant scaling, 73+ languages, 24/7 availability, consistent quality on every call. Human handoff for complex scenarios. Analytics and recording on every call.

The Results

75-85% cost reduction. 24/7 availability vs 8-12 hour shifts. 73+ languages vs 1-3 per human agent. Zero attrition, zero training time. 91% success rate on production calls. Best for: routine calls, high-volume campaigns, multilingual markets, after-hours coverage.

How It Works

From setup to results in 3 steps

  1. Step 1 of 3: Configure

    Set up your AI voice agent with language, industry, and call flow preferences in under 10 minutes.

  2. Step 2 of 3: Deploy

    Connect your phone number and launch. Test with sample calls, then go live with real customers.

  3. Step 3 of 3: Analyze

    Track call outcomes, success rates, and extracted data in real-time. Optimize continuously.

Simple, Transparent Pricing

From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.

Pay As You Go
₹6/ minute + telephony
Start immediately, pay per minute
  • No monthly commitment
  • Standard AI providers included
  • Twilio, Exotel, Plivo, Vobiz or SIP trunk
  • Call analytics dashboard
  • 75+ languages, 14 Indian
  • ₹50 free credit on sign-up
Get Started
Most Popular
Pro
₹1,499/ month
For growing businesses
  • ₹5/min platform rate
  • 300 minutes included
  • Unlimited agents
  • API access
  • Webhook integrations
  • Up to 5 phone numbers
Get Started
Max
₹4,999/ month
For high-volume operations
  • ₹4.50/min platform rate
  • 1,100 minutes included
  • Everything in Pro
  • 20% off premium add-ons
  • Up to 15 phone numbers
Ultra
₹14,999/ month
Maximum value for enterprises
  • ₹4/min platform rate, the lowest
  • 3,500 minutes included
  • Everything in Max
  • 30% off premium add-ons
  • Up to 50 phone numbers
  • SLA available
Bring Your Own Keys
₹1/ minute + your AI & telephonyplatform fee, all your own keys
Use your own STT, LLM & TTS keys
  • ₹1/min with all your own keys, ₹1.20 with some
  • Bring your own OpenAI, Gemini, Deepgram, ElevenLabs, Sarvam or Cartesia keys
  • Pay AI providers directly at your own rates
  • Up to 10 Google AI Studio keys in a pool
  • Best for high volume
See BYOK Pricing

Related Resources

Explore more voice AI solutions

Ready to achieve similar results?

Start with a free trial — deploy your AI voice agent in under 10 minutes. INR 4-6 per minute, 73+ languages.