Collect customer feedback where customers are most responsive. Automated CSAT, NPS, and review requests via WhatsApp with 3x higher response rates.
Response Rate
Avg Response Time
Completion Rate
Avg CSAT
Everything you need for feedback collection on WhatsApp and social channels
Send satisfaction surveys after purchases or support interactions. Quick emoji or rating responses.
Measure Net Promoter Score with conversational surveys. Track promoters, passives, and detractors.
Request reviews on Google, Trustpilot, or your platform. Route happy customers to review sites.
Automatically send feedback requests after order delivery, support resolution, or key milestones.
AI analyzes open-ended responses for sentiment and themes. Identify improvement areas.
Get notified instantly for negative feedback. Respond quickly to unhappy customers.
Better experience for customers and teams
Higher Response
3x more responses than email
Real-Time Data
Instant feedback visibility
Actionable Insights
AI-powered analysis
Close the Loop
Respond to negative feedback
More Reviews
Boost online reputation
Reduce Churn
Catch issues early
Improve Products
Data-driven decisions
Measure Success
Track CX over time
Simple setup, powerful results
Set Triggers
Define when to request feedback
Design Survey
Create conversational questions
Auto-Send
Surveys sent at right moment
Analyze & Act
Review insights and respond
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Common questions answered
CSAT (satisfaction ratings), NPS (likelihood to recommend), CES (effort score), and custom surveys. Use emojis, ratings, or open-ended questions.
Best times: after order delivery (24-48 hours), after support ticket resolution, post-appointment, or at product milestones. Convo AI can trigger automatically.
After positive feedback (4-5 stars), send a follow-up asking them to share their experience on Google, Trustpilot, or your preferred platform with direct links.
Negative responses trigger instant alerts to your team. You can set up automated follow-ups or agent escalation to address concerns before they become public complaints.
Explore more ways to use Convo AI