Convo AI
E-commerce

Convo AI for Order Notifications

Keep customers informed with real-time order updates on WhatsApp. Automated confirmations, shipping alerts, and delivery notifications they'll actually see.

70%

WISMO Reduction

98%

Delivery Rate

35%

Fewer Failed Deliveries

4.8/5

Customer Satisfaction

Order Notifications Features

Everything you need for order notifications on WhatsApp and social channels

Order Confirmation

Instant order confirmation with details. Customers know their order is received.

Shipping Updates

Notify when order ships with tracking link. Real-time carrier integration.

Delivery Alerts

Out for delivery and delivered notifications. Reduce 'where is my order' queries.

Delivery Scheduling

Let customers choose delivery slots or reschedule via WhatsApp.

Two-Way Updates

Customers can respond with questions or changes. Not just one-way notifications.

Delay Notifications

Proactively inform about delays. Set expectations before customers ask.

Benefits for Everyone

Better experience for customers and teams

For Customers

  • Always Informed

    Know exactly where order is

  • No Surprises

    Proactive delay alerts

  • Easy Changes

    Reschedule via chat

  • Quick Responses

    Ask questions directly

For Operations

  • Fewer Queries

    70% reduction in WISMO

  • Less Failed Delivery

    Customers are prepared

  • Automated Process

    No manual messaging

  • Happy Customers

    Better post-purchase experience

How Order Notifications Works

Simple setup, powerful results

1

Order Placed

Instant confirmation sent

2

Order Shipped

Tracking link shared

3

Out for Delivery

Same-day notification

4

Delivered

Confirmation and feedback request

Lower than Intercom, Drift, Crisp

₹0/min starting

AI chatbot from ₹0/month + per conversation

View All Plans

Order Notifications FAQ

Common questions answered

Which shipping carriers are supported?

All major carriers: Delhivery, Blue Dart, DTDC, Ecom Express, Shadowfax, FedEx, DHL, and more. Custom carrier integration available via API.

Are these messages automated?

Yes, completely. Connect your e-commerce platform and shipping partners. Notifications trigger automatically based on order status changes.

Can customers respond to notifications?

Yes! Unlike SMS, customers can reply to WhatsApp notifications with questions or requests. The AI or your team can respond in the same conversation.

What about international orders?

Supported! WhatsApp works globally. Notifications sent in the customer's preferred language with local tracking information.

Ready to Transform Order Notifications?

See how Convo AI can help your team deliver exceptional customer experiences