Reports and Calls CSV

Edesy call tracking reports - group calls by source, medium, campaign, website, day or match type, see unique and first-time callers, answered and missed calls, talk time and cost, and download the calls CSV.

2 min read

Open Call tracking → Reports in forwarding.edesy.in to see calls by source, campaign, website and day. Pick a pool or all pools and a date range; the default is the last 30 days.

Grouped report#

Group by one dimension at a time:

Group by API value
Source utm_source
Medium utm_medium
Campaign utm_campaign
Site site_host
Day day
Match match

Each row shows:

Column Meaning
Calls Calls on tracking numbers
Unique callers Distinct caller numbers
First-time callers Callers who had never called the pool before
Answered, missed Calls that connected, and calls that didn't
Talk time Total connected seconds
Cost What those calls cost from your wallet

API:

curl "https://voice-api.edesy.in/v1/call-tracking/reports/calls?group_by=utm_campaign&pool_id=POOL_ID" \
  -H "Authorization: Bearer sk_your_api_key"

from and to take RFC3339 timestamps; a range can be up to 400 days.

Calls list#

Below the report, every tracked call is listed with its time, caller, tracking number, status, duration, match type and campaign.

curl "https://voice-api.edesy.in/v1/call-tracking/calls?pool_id=POOL_ID&page=1&per_page=50" \
  -H "Authorization: Bearer sk_your_api_key"

per_page is at most 100. You can also filter by utm_campaign and site_host.

Calls CSV#

Download the calls list as call-tracking-calls.csv from the reports page, or with GET/v1/call-tracking/calls.csv. It takes the same filters and holds up to 50,000 rows. Columns:

call_sid, started_at, caller, tracking_number, status, duration_sec, price,
connected_number, match, first_call, site_host, landing_url, referrer,
utm_source, utm_medium, utm_campaign, utm_term, utm_content, gclid, fbclid

started_at is in UTC. Cells are escaped so a spreadsheet cannot treat a value as a formula.

Using the data elsewhere#

  • Google Ads: use the Google Ads Export, a CSV you upload in Google Ads.
  • CRM or your own database: subscribe to the Call Completed Webhook.
  • Google Analytics 4: there is no built-in GA4 or dataLayer integration. Import the calls CSV, or send events from your webhook receiver.

FAQ#

Why do some rows show no campaign? Those calls were unattributed, or the visit had no UTM tags (for example direct or organic traffic). Group by Match to see how many calls were attributed.

What does Cost include? The per-minute charge for those calls at the forwarding rate (Rs 1.00/min). Number rental is billed separately. Prices exclude 18% GST.

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