A package maps an amount to talk time: for example Rs 20 for 3 minutes, which is the default. You can offer several packages on one number, and callers pick one on your page.
Settings#
| Setting | Range | Default |
|---|---|---|
| Package amount | Any amount in rupees | Rs 20 |
| Call length | Minutes per package; longest call 4 hours | 3 minutes |
| Use within (validity) | 1 to 720 hours after payment | 24 hours |
If you also sell through your own Razorpay Payment Page, each package amount must match the amount on that page exactly. A payment of any other amount is ignored, so other Razorpay sales never become calls.
How a payment is used#
- A payment becomes one paid call for the mobile number the caller entered.
- It is used up only when you answer. If you miss the call, or the callback doesn't connect, it stays valid until the validity runs out and the caller can try again.
- The call is ended when the package's minutes are used.
- After the validity passes, an unused payment no longer lets the caller through. Refunds are handled in your Razorpay account; see Refunds and Disputes.
Choosing packages#
| Kind of call | Example package |
|---|---|
| One quick question | Rs 30 to Rs 50 for 5 minutes |
| Standard session | Rs 150 to Rs 200 for 15 to 20 minutes |
| Long session | Rs 300 to Rs 500 for 30 to 45 minutes |
These are examples, not recommendations. Talk time costs you Rs 1.00 a minute, so a 20 minute package costs at most Rs 20 in talk time. The consultation price per minute calculator suggests packages from your hourly rate, and the earnings calculator estimates your month.
Granting a call by hand#
You can issue a paid call yourself, with the phone number, minutes and validity you choose. Use it for a free first call, a goodwill follow-up, or a caller who paid from a different number than the one they call from.
FAQ#
Can callers buy several packages? Yes. Each payment is a separate paid call. With callback, payments from the same caller waiting to be called back are merged into one call.
What is the shortest validity? 1 hour. The longest is 720 hours (30 days).