One Edesy agent can answer and place calls on several channels: phone numbers (inbound and outbound), a voice widget on your website, a public share link, browser WebRTC calls, and WhatsApp calling. The agent's prompt, tools and post-call processing are the same on every channel, and every call lands in the same call history.
Channels#
| Channel | Direction | Set up in | Guide |
|---|---|---|---|
| Phone numbers | Inbound and outbound | Phone numbers, campaigns | Telephony |
| Website voice widget | Inbound (visitor clicks) | Agent → Widget | Website widget |
| Share link | Inbound (anyone with the link) | Agent → Share | Share links |
| Browser WebRTC | Inbound | Test Center, SDKs | WebRTC |
| WhatsApp calling | Inbound and outbound | Talk to us to enable | WhatsApp calling |
Telephony providers#
Add these in the dashboard: Twilio, Exotel, Plivo (shown as "Edesy IVR"), Vobiz, a SIP trunk (bring your own carrier or PBX), Edesy Voice managed numbers and WhatsApp. You can also buy Indian numbers, use trial numbers and complete KYC in the dashboard.
FAQs#
Do widget and share-link calls cost the same as phone calls? They use the same per-minute agent pricing, without telephony charges from a carrier. See billing.
Can I limit who uses the widget? Yes. Widget keys only work on the domains you allow.
Is WhatsApp calling self-serve? Not yet. Talk to us to enable it.