The Call button is disabled#
The hint under the button names the reason. The common ones:
| Reason | Fix |
|---|---|
| No microphone access | Allow the microphone in the browser's site settings (the lock icon in the address bar), then reload |
| No caller ID | Buy a number, finish KYC, or ask your admin to grant you one. See Caller ID and team access |
| Not enough balance | Add credit on Billing |
| Number not valid | Check the digits. Only Indian numbers can be called while international calling is off |
The call fails straight away#
The error message carries an action:
- Add credit: the wallet can't cover the call.
- Complete KYC: outbound calls need approved KYC.
- Calling disabled: an admin has turned off calling for you or the workspace in Calling settings.
- Network error, Try again: the browser could not reach the call server. See the next section.
A busy, unanswered or wrong number is shown as a neutral notice; nothing needs fixing on your side.
Calls fail or drop on some networks#
Browser calls need the network to allow real-time audio. Some office firewalls, VPNs and mobile hotspots block it.
- Try another network (home broadband or a different Wi-Fi) to confirm the network is the cause.
- Turn off a VPN for the call.
- On an office network, ask IT to allow outbound WebRTC traffic for
voice-app.edesy.in. - Watch the call-quality hint during the call. Reconnecting means the audio path dropped and the browser is trying to restore it.
I can't hear the other person, or they can't hear me#
- Check the microphone and speaker choice under the Phone page's audio settings. Speaker selection works only in browsers that support it (Chrome and Edge).
- Make sure no other app (a video meeting, for example) is holding the microphone.
- Unplug and re-plug a USB or Bluetooth headset, then reload the page.
Incoming calls don't ring in the browser#
That's expected. The Phone page is for outbound calls. Calls to your numbers follow each number's inbound route: forward them to mobiles, play an IVR, hand them to an AI voice agent, or ring browser agents in the cloud contact center. See Inbound routing.
The call ended when I switched pages#
It shouldn't: the call bar keeps the call up across dashboard pages. A call ends if you close or reload the tab, or open the Phone page in a second tab, because only one tab holds the phone.
Still stuck#
Raise a ticket from Help & support in the dashboard header. Include the number you called and the time of the call so support can find it.