Compare the top Shopify bots for customer support automation. Honest comparison of Edesy, Tidio, Gorgias, and Shopify Inbox. Find the best Shopify chatbot for your store.
Rating
Customer reviews
Automation
Average ticket reduction
Setup
Time to go live
Languages
Supported
What makes our Shopify bot different
Install and go live fast.
Orders, products, customers.
Not just canned responses.
More features, lower cost.
Side-by-side comparison of top Shopify bots
| Feature | Edesy | Tidio | Gorgias | Shopify Inbox |
|---|---|---|---|---|
| Native Shopify Integration | ||||
| AI-Powered Responses | - | |||
| Automatic Order Tracking | - | - | ||
| Product Catalog Sync | - | - | ||
| Cart Recovery Automation | - | - | ||
| Multi-language Support | - | |||
| 24/7 Automated Support | - | |||
| No-Code Setup | - | |||
| Free Trial | ||||
| Affordable Pricing | - | - |
In-depth look at each option
Best For
Shopify stores wanting full automation
Strengths
Deep Shopify integration, AI responses, affordable
Pricing
Competitive, feature-rich plans
Setup Time
5 minutes, no-code required
Best For
Multi-channel chat across platforms
Strengths
Live chat, email, messenger integration
Weaknesses
Shopify features require add-ons, pricey
Pricing
$29-289/month, features gated
Additional alternatives to consider
Best For
Enterprise stores with support teams
Strengths
Helpdesk features, ticket management
Weaknesses
Complex setup, expensive, overkill for SMBs
Pricing
$50-750/month, ticket-based pricing
Best For
Basic live chat needs, budget stores
Strengths
Free, native Shopify, simple
Weaknesses
No AI automation, manual responses only
Pricing
Free but limited functionality
Feedback from store owners who compared options
"Tried Tidio first but Edesy's Shopify integration is much deeper. Order tracking works automatically without any setup."
Switched from Tidio
Fashion Store
Owner
"Gorgias was overkill and expensive for our size. Edesy Shopify bot does everything we need at a fraction of the cost."
60% Cost Savings
Electronics Shop
Founder
"Shopify Inbox is free but we needed real AI automation. Edesy bot actually answers questions, not just routes to humans."
True AI Automation
Home Goods Store
Manager
Easy migration from any platform
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