Messaging
Already running SMS or voice on Twilio? Want a free sandbox for development? Twilio's WhatsApp BSP route works seamlessly with Edesy. Same features, different provider.
Sandbox
Unlimited dev testing
Billing
With Twilio SMS/voice
Providers
Mix in one workspace
Ready
Same features as Cloud API
Twilio offers a shared sandbox WhatsApp number. Send unlimited test messages to your own opted-in numbers. No Meta verification required to develop and test.
If you already use Twilio for SMS, voice, or email, WhatsApp messages roll into the same invoice. One vendor, one PO, one finance relationship.
Edesy supports both providers in one workspace. Twilio for sandbox/staging, Meta Cloud for production. Or per-region routing if it makes sense.
Twilio's network adds an extra layer of routing reliability. Useful for regions where Meta's direct delivery has been spotty.
Existing Twilio customers benefit from their support tier (premium plans get 24x7 phone support). Useful for high-stakes operations.
Access Twilio-specific features like Studio (their visual flow builder), Conversations API, Programmable Messaging. Use them alongside Edesy where relevant.
Sign up at twilio.com if you don't already have one. Twilio's free trial credit ($15) covers a fair amount of WhatsApp testing.
For development: enable the WhatsApp sandbox in Twilio console. Send a join code from your personal WhatsApp to start testing within minutes. No Meta verification.
For production: Twilio guides you through Meta's WABA verification process. Same 24-48 hour timeline as direct Meta Cloud API.
From Edesy Settings → WhatsApp → Twilio. Paste your Account SID and Auth Token. Optionally set up subaccounts for separation.
Send a test message via Edesy's UI or API. Twilio delivers it to WhatsApp; replies come back to Edesy via Twilio's webhook. Done.
| Feature | Meta Cloud API | Twilio WhatsApp |
|---|---|---|
| Per-message cost | ₹0.78 (IN) | ₹0.78 + ~25% markup |
| Setup time | 24-48 hours | Same (still uses Meta WABA) |
| Free dev sandbox | ||
| New feature lag | Day 1 | 1-3 months |
| Unified billing | Meta only | With Twilio SMS/voice |
| Support quality | Meta direct | Twilio's enterprise tier |
| Carousel templates | Limited | |
| Click-to-WhatsApp Ads | Limited |
You already use Twilio for SMS, voice, or email. WhatsApp via Twilio keeps everything in one vendor relationship, one invoice.
No vendor sprawl
Building a new integration and want to test extensively without going through Meta verification. Twilio sandbox is free + unlimited.
Days saved on dev cycle
Have an enterprise Twilio contract with custom support and pricing? Adding WhatsApp leverages existing commitments and credits.
Better effective per-message rate
Some regions (Africa, parts of LatAm) have historically had better message delivery via Twilio than direct Meta. Test both, pick the winner.
Higher delivery rate per region
Free Edesy workspace, free Twilio sandbox, unlimited dev testing. Most developers send their first test message within 15 minutes.