Healthcare
Book appointments 24/7, send reminders that reduce no-shows by 50%, handle patient intake conversationally — all on the channel patients already use every day.
No-show reduction
WhatsApp reminders
Appointment booking
After-hours capture
Reminder open rate
vs 16% email
Avg booking time
Bot-led
Patients message the clinic, bot asks reason for visit, suggests appropriate specialty, offers available slots, collects basic info, confirms booking — all without front-desk involvement.
60% of appointments now booked by bot; front-desk volume cut in half
Automated WhatsApp reminders 24 hours and 2 hours before appointments. Patients can confirm, reschedule, or cancel with one tap. Massive no-show reduction.
No-show rate dropped from 38% to 12%
Bot asks structured intake questions (symptoms, duration, severity), routes to appropriate specialty (cardiology, dermatology, GP), flags urgent cases for immediate attention.
Patient routing accuracy up 90%; urgent cases caught faster
When reports are ready, automated WhatsApp message with secure access link. Patient verifies identity, downloads. No phone tag, no email attachments.
Report delivery time: hours → minutes
Patients message to request refills. Bot verifies prescription validity, checks for refills remaining, routes to pharmacist or doctor as needed.
Refill processing time cut by 70%
24 hours after visit, automated WhatsApp survey: 'How was your visit?' with 1-5 rating. Low ratings escalate to clinic manager for service recovery.
Patient satisfaction tracking went from sporadic to 100%
Connect to your EMR or scheduling system. Bot queries real-time availability, books slots, syncs back to clinic calendar. No double-booking.
Patients in Hindi, Tamil, Telugu, Bengali, Gujarati. Bot auto-detects and responds natively. Critical for serving non-English-speaking patient populations.
Elderly patients and others who find typing hard can describe symptoms by voice. Bot transcribes and extracts key info — making care accessible.
Configurable PII handling, audit logs on all PHI-related messages, role-based access for clinic staff. Built for healthcare compliance frameworks.
Bot's knowledge base contains your clinic's specialty info, doctor profiles, FAQ. Patients get accurate answers without staff intervention.
Complex cases route to nurses or doctors with full conversation context. Routine cases stay with the bot. Clinical staff time used efficiently.
| Feature | WhatsApp (Edesy) | Phone + SMS |
|---|---|---|
| Patient open rate | 98% | 85% (call) / 95% (SMS) |
| Booking via channel | Phone only | |
| 24/7 availability | Limited | |
| Reminder cost | ~₹0.20 per | ~₹0.50 SMS / ₹2-10 IVR |
| Two-way conversation | SMS limited | |
| Multimedia support | ||
| Multilingual auto-detect | ||
| Voice message intake |
Your clinic's main number is migrated to Meta Cloud API (or kept on app and a new number provisioned for API). 24-48 hour Meta verification.
Use the healthcare bot template, customize for your specialties, doctors, hours, and insurance plans. Integrate with your scheduling system.
Clinic website 'Book on WhatsApp' button, Google My Business profile, signage at the clinic, business cards, ad campaigns. Make it the easiest way to book.
Front-desk team sees bot-booked appointments appear in their existing system. They handle exceptions (complex cases, urgent requests). 1-day training is usually enough.
Activate automated 24-hour and 2-hour reminders. Watch no-show rates drop immediately. Iterate on message copy based on response patterns.
Healthcare scheduling is a remarkably broken process. Patients call during business hours (when they should be working), get put on hold, fight to find a slot, hang up frustrated. Even when calls connect, missed messages and phone tag eat hours of clinical staff time every week. The fundamental problem: phones are synchronous (both parties have to be available), but healthcare access needs to be asynchronous (patient checks availability when they think of it, books when they have time).
WhatsApp solves this. Patients message at midnight, on the bus, during a lunch break. The bot handles the booking conversationally — same way they'd ask a friend. No hold times, no website forms with awkward field validation, no phone-tree IVR. Just a chat that ends with 'You're booked for Friday 10 AM with Dr. Park'. The booking experience customers expect from any modern service, finally available for healthcare.
The no-show reduction story is the killer ROI. The healthcare industry's no-show rate sits stubbornly between 25-50% depending on practice type. Each no-show costs $200-400 in lost revenue (utilized time + the slot that could have served another patient). For a clinic with 1,000 monthly appointments and a 35% no-show rate, that's $80K+ monthly losses. WhatsApp reminders typically cut no-show rates by half — meaning $40K+ recovered every month with one configuration change. Most clinics break even on Edesy in week one.
The compounding benefit is multilingual access. Indian clinics serving Tier 2/3 patients, US clinics serving Hispanic populations, multi-ethnic clinics in Toronto / Sydney / London — all face the same problem: patients who speak imperfect English have a worse healthcare experience because they can't easily express symptoms or schedule complications. A multilingual WhatsApp bot — auto-detecting and responding in Hindi / Tamil / Spanish / Arabic / Bengali / Mandarin — closes that gap without hiring multilingual staff. Same care quality, dramatically wider patient base.
Free workspace, healthcare bot template, ₹50 trial credit. Most clinics see their first WhatsApp-booked appointment within a day of launch.