AI voice agent for utilities customer support. Automate billing inquiries, outage reporting, meter reading submissions, new connection requests, and payment processing for electricity, water, and gas providers.
50%
Call Containment
65%
Cost Reduction
<500ms
Response Time
24+
Languages
Integrates with the tools you already use
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Open in DrivePurpose-built AI for utilities customer support automation
Handle bill amount queries, explain tariff calculations, provide consumption history, and resolve billing disputes for electricity, water, and gas accounts
Accept outage reports, provide estimated restoration times, send proactive outage notifications, and handle emergency gas leak reporting with proper escalation
Accept self-reported meter readings, schedule meter reading appointments, and handle smart meter query resolution for automated billing
Process new connection applications, provide requirement checklists, schedule installation appointments, and track application status
Accept bill payments, set up autopay arrangements, handle payment failures, and process deposit refunds for utility accounts
Handle service requests for meter relocation, load enhancement, name transfers, and disconnection/reconnection processing
Call Containment
Cost Reduction
Satisfaction Score
Avg Response Time
From setup to live utilities support calls
Set up your utilities customer support voice agent with your knowledge base and escalation rules
Test with sample utilities customer scenarios and refine the support flow
Connect your phone numbers and start handling customer support calls automatically
Real results from utilities support operations
"We deployed the AI voice agent for our utilities support and saw 50% of calls fully resolved without human intervention. The impact on our support costs was immediate."
50% Containment
Utilities Company
Operations
"After-hours support was our biggest gap. Now the AI handles nights and weekends for our utilities customers seamlessly. Support costs dropped 65%."
65% Cost Savings
Utilities Enterprise
Operations
"Smart escalation means our utilities customers never have to repeat themselves when transferred to a human agent. CSAT scores improved significantly."
Higher CSAT
Utilities Corp
Customer Experience
Start from $0.04/min - 65% cheaper than alternatives
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Start with a free trial - no credit card required. Get your utilities customer support voice agent live in under 10 minutes.
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Open in DriveStart from $0.04/min - 60% cheaper than alternatives