Hire the voices that represent your brand. Screen call center agents at scale with AI that assesses communication skills, language proficiency, and customer service aptitude in real-time during the screening call itself.
Better Voice Quality
Daily Screening
Lower Attrition
Faster Hiring
Built for call center hiring needs
Analyze clarity, accent, modulation, and tone during screening
Assess English, Hindi, and regional language fluency
Evaluate articulation, listening, and response quality
Confirm availability for international time zone shifts
Screen for voice, chat, email, or blended processes
Screen thousands for large BPO ramp-ups
AI-powered recruitment across contact center positions
Inbound & outbound calls
Live chat, messaging
Ticket resolution
L1, L2 tech help
Debt recovery agents
Outbound sales reps
Supervisors, TLs
QA, training staff
Solve call center hiring challenges
Voice Quality
Pre-assessed communication
Volume Capable
1000+ daily screens
Lower Attrition
Better job fit
Faster Ramp-Up
New process staffing
Fair Assessment
Same standard for all
Quick Feedback
Know status fast
Shift Choice
Day/night preference
Fast Hiring
Start work sooner
What AI evaluates during screening
Clear pronunciation, proper enunciation, and speech clarity. Essential for customer understanding and satisfaction.
Pleasant tone, appropriate pace, and vocal variety. Critical for engaging customers and conveying empathy.
Ability to understand questions, follow instructions, and respond appropriately. Core to effective support.
For international processes, assess accent clarity and understandability for target geography.
Real results from BPO leaders
"We ramp 500+ agents monthly. AI pre-screens every applicant for voice quality. Only candidates who meet our bar reach human interviews. Quality improved 40%."
40% Better Voice Quality
Customer Service
VP Talent Acquisition
"Attrition in the first 90 days dropped from 35% to 18%. AI screening identifies candidates who are genuinely suited for call center work."
50% Lower Attrition
Financial Services
HR Head
"Night shift positions were hard to fill. AI screens 24/7 and specifically filters for night shift willingness. Our night process is now fully staffed."
Night Shift Filled
Tech Support
Operations Director
Common questions about AI for call center hiring
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Open in DriveStart from $0.04/min - 60% cheaper than alternatives