Resort chain with 15 properties used AI voice for booking confirmation and upselling. Result: 45% fewer no-shows, 30% upsell conversion, improved guest experience.
Fewer No-Shows
Upsell Conversion
Confirmation Rate
Guest Satisfaction
A resort chain was losing revenue to no-shows and missed upsell opportunities:
22% no-show rate on confirmed bookings
Manual confirmation calls reaching only 40% of guests
Missed opportunities for room upgrades and add-ons
Front desk overwhelmed with booking modification requests
Inconsistent guest communication across properties
Monthly Bookings
8,000+
No-Show Rate
22%
Upsell Conversion
8%
AI voice for booking confirmation and guest engagement
AI confirms bookings 48 hours before check-in, captures special requests
AI offers room upgrades, spa packages, and dining reservations
AI handles date changes, room preferences, and cancellations
AI answers pre-arrival questions about amenities and local attractions
Measured results after deployment
45%
Fewer No-Shows
Before
22% rate
No-show rate reduced
30%
Upsell Conversion
Before
8%
Upgrade acceptance
90%
Confirmation Rate
Before
40%
Guests contacted
4.6/5
Guest Satisfaction
Before
4.0/5
Pre-arrival experience
Revenue from reduced no-shows
₹1.2Cr/year
Additional upsell revenue
₹80L/year
AI voice platform cost
-₹12L/year
Net Annual Savings
₹1.88Cr
“Confirmation calls changed our business. No-shows dropped from 22% to 12%. Upsell conversion jumped from 8% to 30% because AI catches guests in the right mindset. ROI paid for itself in 2 months.”
Revenue Manager
Resort Chain, Goa
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