Most annual maintenance contracts (AMC) lapse not because customers say no, but because nobody called them in time. An AI voice agent can call every customer before their warranty or AMC expires, explain the renewal in a sentence, send a payment link during the call, and book the next service visit, in Hindi, Hinglish or the customer's language. Appliance brands, water purifier and AC service companies, dealers and maintenance firms use it to turn an expiry list into renewals.
Try a renewal call: Start free on Edesy — Rs 50 free credit, no demo needed.
The renewal call
Namaste {{name}} ji, {{company}} se automated call. Aapke {{product}} ki warranty {{expiry_date}} ko khatam ho rahi hai. {{amc_price}} rupaye mein ek saal ka AMC lene se service aur parts cover rahenge. Kya main aapko payment link bhej doon?
- Yes: send link, offer a service visit slot.
- Maybe later: record a callback date.
- Not interested: record the reason (price, product old, another provider).
Calls across the service lifecycle
| Call | Timing |
|---|---|
| Warranty expiry / AMC renewal | 30 days and 7 days before expiry |
| Periodic service due | Per service schedule |
| Service visit confirmation | Day before |
| Post-service feedback | Next day |
For feedback calls, see post-delivery and post-service feedback calls. For vehicle service, see voice AI for automotive service reminders.
Rules
- Quote only the prices you pass in for that product and plan.
- Never pressure or claim the product will fail.
- Transfer to your team for custom plans or complaints.
- Reasonable calling hours; respect opt-outs.
Reasons are valuable
"Not interested" reasons (too expensive, moving to another provider, product too old) tell you how to price and position AMCs. Capture them as a field; see score every AI call automatically.
Cost
On Edesy, calls cost Rs 4-6 per started minute depending on your prepaid top-up, with unanswered calls free. One renewal usually pays for many calls.
Start with next month's expiries
Create a free account and upload next month's warranty expiries.