A 30-second call on delivery day, "your order arrives today, will you be home, is cash ready?", prevents many failed delivery attempts. Edesy's Delivery Notifier template does exactly that: it calls the customer when the parcel is out for delivery, confirms availability, checks cash or UPI for COD orders, and captures landmark or address fixes for the rider. It sits between two other calls: COD confirmation before dispatch and NDR recovery after a failed attempt.
Try the Delivery Notifier template: Start free on Edesy — Rs 50 free credit, no demo needed.
Three calls across the delivery journey
| Stage | Call | Goal |
|---|---|---|
| After order | COD confirmation | Filter fake and accidental orders |
| Out for delivery | Delivery-day notifier | Make the first attempt succeed |
| After a failed attempt | NDR recovery | Rescue the order for re-attempt |
The delivery-day call
Namaste {{name}} ji, {{store}} se automated call. Aapka {{product}} aaj deliver hoga. Kya aap aaj ghar par rahenge?
- Yes (COD): "Delivery par {{amount}} rupaye cash ya UPI se dena hoga, theek hai?"
- Not home: "Kya ghar par koi aur le sakta hai, ya kal ka time behtar rahega?"
- Address issue: "Koi landmark bataiye, taaki rider aasani se pahunch sake."
Capture: available, payment ready, alternate receiver, preferred time, landmark.
Languages
The template comes in Hindi, Telugu and Marathi with English, and the agent can speak Tamil, Bengali, Gujarati, Kannada and other Indian languages. Match the delivery region.
Connecting it
- Your shipping aggregator or store marks orders "out for delivery".
- A webhook or automation tool triggers the call with the customer's details. See trigger calls from your app via API.
- The outcome goes back: rider notes (landmark, time) or a reschedule request.
- The rider sees the note before the attempt.
If you only need a yes or no ("press 1 if someone will be home, press 2 to reschedule"), a keypad IVR call triggered from your order system does the job without an AI agent; see order status calls with IVR.
Rider-side calls too
The same platform can call riders and drivers to confirm shifts and pickups; see AI calls for logistics driver confirmations.
Cost
On Edesy, calls cost Rs 4-6 per started minute depending on your prepaid top-up, with unanswered calls free. Delivery-day calls usually finish in under a minute. Compare that with the cost of a failed attempt and a possible RTO; the COD and RTO calculator helps.
Start with today's out-for-delivery list
Create a free account, start from the Delivery Notifier template, and run it on one day's COD deliveries. For the business-wide picture, read what Indian businesses use AI voice agents for.