The Challenge for Insurance
Insurance businesses handle hundreds to thousands of phone calls daily. These calls span premium collection, policy renewal, claim status, lead qualification, welcome calls, lapsed policy reactivation — and customers expect quick, accurate responses in their preferred language. Manual handling is expensive (INR 25-30 per minute) and doesn't scale.
How Voice AI Solves This
AI voice agents automate routine insurance calls from ₹4/min on plans and credit packs (₹6/min pay as you go). The AI speaks 75+ languages including all major Indian languages, handles calls 24/7, and maintains consistent quality on every interaction.
Key Use Cases for Insurance
Premium collection
Voice AI automates premium collection with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Policy renewal
Voice AI automates policy renewal with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Claim status
Voice AI automates claim status with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Lead qualification
Voice AI automates lead qualification with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Welcome calls
Voice AI automates welcome calls with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Lapsed policy reactivation
Voice AI automates lapsed policy reactivation with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Results and Metrics
Based on real deployment data:
- Renewal reminders with payment links, from ₹4/min
- 3.4 lakh+ connected conversations and 1.8 lakh+ minutes of talk time on the Edesy platform
- 75+ languages including 14 Indian languages
- 24/7 availability — no missed calls outside business hours
Industry-Specific Features
Multi-Language Support
Insurance businesses serve diverse customer bases. Voice AI supports insurance calls in Hindi, English, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Odia, Assamese, Punjabi, and 60+ more languages.
Post-Call Data Extraction
After every call, AI extracts structured data — customer sentiment, action items, follow-up dates, and custom fields specific to insurance. This data flows directly to your CRM or analytics dashboard.
Campaign Automation
Run outbound campaigns to hundreds or thousands of contacts. Upload a list, configure the AI agent, and launch. The system handles calling, tracks outcomes, and retries as configured.
Compliance
Edesy voice agents support call recording and consent wording in the opening line. Check current rules for insurance calls with your compliance team.
Getting Started
- Sign up at voice-agent.edesy.in — free trial available
- Select your language and configure the agent for insurance use cases
- Test in browser — try the agent without connecting a phone
- Go live — connect your business number and start automating
Pricing
- INR 4-6 per minute depending on volume
- No setup fees or minimums on Pay As You Go plan
- All insurance features included
Related Resources
- Insurance Case Study
- AI Voice Agent
- All Industries
- Contact Sales
- Subscription and policy renewal calls with AI voice
- Customer onboarding and welcome calls with AI voice
Deploy insurance voice AI in under 10 minutes. 75+ languages, from ₹4/min, 3.4 lakh+ connected conversations.