Every call leg produces a detail record, including outbound legs placed by agents. On top of that, IVR flows report their own statistics and campaigns export their results, so reporting covers what happened on the phone and what happened inside the menu, which is usually where the interesting drop-off is hiding.
No hardware
Browser-based agents
API included
Call detail records for every leg, with per-flow statistics and exportable campaign results.
Records for every leg
Inbound and outbound legs are both recorded, so outbound activity is not a blind spot.
IVR flow statistics
See how callers moved through a menu and where they abandoned, which is what tells you which option to remove.
Exportable campaign results
Campaign outcomes come out as data you can reconcile against your own systems.
Caller identity resolved on arrival
Inbound calls resolve caller identity as they arrive rather than only in the report afterwards.
End to end, in the order it actually happens.
Each call leg writes a detail record as it completes.
IVR flows accumulate statistics on caller paths.
Campaign results are compiled as the campaign runs.
Records and exports are retrieved from the dashboard or API.
Worth knowing before you build a process around it.
Volume and staffing analysis
IVR drop-off analysis
Campaign reconciliation
Billing verification
Call Recording
Record calls, retrieve them through the dashboard or API, stream them in the browser, and share a specific recording by link.
Learn moreIVR Flow Builder
Build, preview and publish call flows, assign them to numbers, and test them on a real call before they go live.
Learn moreCRM Integration & Screen Pop
Connect your CRM over OAuth, push call events into it, and keep agent presence in sync between the two systems.
Learn moreEvery call leg produces a detail record, including outbound legs placed by agents. On top of that, IVR flows report their own statistics and campaigns export their results, so reporting covers what happened on the phone and what happened inside the menu, which is usually where the interesting drop-off is hiding.
1. Each call leg writes a detail record as it completes. 2. IVR flows accumulate statistics on caller paths. 3. Campaign results are compiled as the campaign runs. 4. Records and exports are retrieved from the dashboard or API.
This is call and flow analytics. Speech analytics, transcription and sentiment scoring are separate capabilities and are not implied by it. Confirm how long records are retained for your account rather than assuming a default window.
BPO, E-commerce, Financial Services, Healthcare. Typical uses are volume and staffing analysis, ivr drop-off analysis, campaign reconciliation, billing verification.
A cloud contact center is a customer service platform hosted in the cloud that allows businesses to manage customer interactions across multiple channels (phone, email, chat, social media) without on-premise hardware. It provides features like automatic call distribution (ACD), IVR, call recording, and analytics.
CCaaS (Contact Center as a Service) is cloud-based, requiring no hardware investment, offering pay-per-use pricing, automatic updates, and easy scalability. Traditional call centers require significant upfront investment in hardware, ongoing maintenance, and are harder to scale.
Self-serve platform. No hardware, no long procurement cycle.