Features

Cloud Contact Center Features

Twelve capabilities that make up a working contact centre - what each one does, how it works, and what it does not do.

No hardware

Browser-based agents

API included

Call Queues & Distribution

Hold callers in a managed queue and distribute them to the right available agent instead of dropping them to voicemail.

Track who is available, who is on a call and who is unavailable, and control the caller ID each agent dials out on.

Join a live call as a supervisor to listen in, for coaching, quality assurance and dispute handling.

Bring a third party onto a live call, so a handover happens with the customer present rather than as a cold transfer.

Record calls, retrieve them through the dashboard or API, stream them in the browser, and share a specific recording by link.

Build, preview and publish call flows, assign them to numbers, and test them on a real call before they go live.

Upload a contact list and an audio message, estimate what the run will cost before starting, schedule it, and export the results.

Maintain a do-not-call list on the platform so suppressed numbers are managed as data rather than as a spreadsheet nobody checks.

Connect your CRM over OAuth, push call events into it, and keep agent presence in sync between the two systems.

Let agents take and make calls from a browser tab, including transferring a live call, with no desk phone or softphone install.

Put a call button on your website that connects a visitor to your team, and measure how many people saw it versus clicked it.

Call detail records for every leg, with per-flow statistics and exportable campaign results.

Self-serve platform. Start with one number and a queue, add what you need.