The IVR builder is a flow system with a publish step, which matters more than it sounds: you can edit a live menu without the edit being live. Flows can be previewed and placed on a genuine test call before publishing, so a broken menu is caught by you rather than by callers. Flows are then assigned to specific numbers, and each number's assignment can be changed independently.
No hardware
Browser-based agents
Seats from Rs 1,500/agent/month
Build, preview and publish call flows, assign them to numbers, and test them on a real call before they go live.
Publish is a separate step
Draft changes to a live menu and publish when ready, instead of editing production directly.
Test on a real call first
A test call runs the flow end to end so you hear what the caller will hear before publishing.
Per-number assignment
Different numbers can carry different flows, and assignments can be moved without rebuilding.
Your own audio or generated prompts
Upload recorded prompts, or preview generated ones, per flow step.
Call and email logs per flow
See what callers actually did in the menu, including where they dropped out.
Voicemail as a terminal step
A flow can end in voicemail rather than dead air when nobody is available.
End to end, in the order it actually happens.
Create a flow and lay out the menu steps.
Upload audio prompts, or preview generated ones.
Run a test call to hear the flow as a caller would.
Publish the flow when it behaves correctly.
Assign it to one or more numbers.
Review call logs to see where callers actually go.
Worth knowing before you build a process around it.
Main switchboard menus
Department routing
Out-of-hours handling
Self-service information lines
Call Queues & Distribution
Hold callers in a managed queue and distribute them to the right available agent instead of dropping them to voicemail.
Learn moreVoice Broadcast Campaigns
Upload a contact list and an audio message, estimate what the run will cost before starting, schedule it, and export the results.
Learn moreCall Analytics & Records
A real-time supervisor dashboard, agent and queue performance reports with service level, call detail records for every leg, and exportable campaign results.
Learn moreThe IVR builder is a flow system with a publish step, which matters more than it sounds: you can edit a live menu without the edit being live. Flows can be previewed and placed on a genuine test call before publishing, so a broken menu is caught by you rather than by callers. Flows are then assigned to specific numbers, and each number's assignment can be changed independently.
1. Create a flow and lay out the menu steps. 2. Upload audio prompts, or preview generated ones. 3. Run a test call to hear the flow as a caller would. 4. Publish the flow when it behaves correctly. 5. Assign it to one or more numbers. 6. Review call logs to see where callers actually go.
This builds a menu-driven IVR. If you want callers to say what they need in natural language instead of pressing keys, that is a conversational voice agent, which is a different product. Prompt audio generated for a flow is not a substitute for a professional voice artist where brand voice matters.
Healthcare, Education, Government, E-commerce. Typical uses are main switchboard menus, department routing, out-of-hours handling, self-service information lines.
A cloud contact center is call center software that runs in the cloud instead of on office hardware. Agents take and make calls from a browser, calls are distributed through queues (ACD), and supervisors watch live status and recordings online. Edesy's contact center is voice-focused and priced per agent per month.
CCaaS (contact center as a service) needs no PBX, desk phones or servers. You pay per agent seat each month plus call minutes, add or remove agents as needed, and agents can work from anywhere with a browser and a headset.
Seats are provisioned with Edesy. Seats from Rs 1,500 per agent per month, calls at Rs 0.50/min, prices excluding GST.