A voice broadcast plays a recorded message to a list of numbers. The part worth knowing about here is the cost estimate: you can estimate a campaign before running it, so the spend is a decision rather than a discovery on the invoice. Campaigns can be scheduled, started, paused, resumed and stopped, and results exported when they finish.
No hardware
Browser-based agents
Seats from Rs 1,500/agent/month
Upload a contact list and an audio message, estimate what the run will cost before starting, schedule it, and export the results.
Estimate the cost before you run it
A campaign can be estimated up front, which is unusual and is the difference between a planned spend and a surprise.
Pause and resume mid-campaign
A campaign is not fire-and-forget: it can be paused, resumed or stopped while running.
Schedule for a sensible hour
Campaigns can be scheduled and unscheduled rather than having to be launched by hand.
Export results
Outcomes come out as data you can reconcile against your own records.
Your own audio
Upload the message you want played rather than assembling it from fragments.
End to end, in the order it actually happens.
Upload your contact list and the audio message to play.
Estimate the campaign to see what the run will cost.
Schedule it for a permitted calling window, or start it immediately.
Monitor it while it runs, pausing or stopping if needed.
Export the results when the campaign completes.
Worth knowing before you build a process around it.
Payment and renewal reminders
Event and appointment alerts
Emergency notifications
Service outage announcements
Agent Dialer (Progressive & Power)
An outbound campaign that dials your leads and bridges each answered call to a free agent, paced at 1.0, 1.5 or 2.0 lines per free agent.
Learn moreDo Not Call List Management
Maintain a do-not-call list on the platform so suppressed numbers are managed as data rather than as a spreadsheet nobody checks.
Learn moreIVR Flow Builder
Build, preview and publish call flows, assign them to numbers, and test them on a real call before they go live.
Learn moreA voice broadcast plays a recorded message to a list of numbers. The part worth knowing about here is the cost estimate: you can estimate a campaign before running it, so the spend is a decision rather than a discovery on the invoice. Campaigns can be scheduled, started, paused, resumed and stopped, and results exported when they finish.
1. Upload your contact list and the audio message to play. 2. Estimate the campaign to see what the run will cost. 3. Schedule it for a permitted calling window, or start it immediately. 4. Monitor it while it runs, pausing or stopping if needed. 5. Export the results when the campaign completes.
Broadcast plays a message and does not connect the person to an agent. If you want answered calls bridged to free agents, run the campaign in agent dialer mode instead. It plays a message; it is not a conversation. For a call that responds to what the person says, use a voice agent. Bulk outbound calling is regulated in India. Consent, timing windows and do-not-call obligations are yours to meet - see DNC compliance.
Financial Services, Education, Healthcare, Utilities. Typical uses are payment and renewal reminders, event and appointment alerts, emergency notifications, service outage announcements.
A cloud contact center is call center software that runs in the cloud instead of on office hardware. Agents take and make calls from a browser, calls are distributed through queues (ACD), and supervisors watch live status and recordings online. Edesy's contact center is voice-focused and priced per agent per month.
CCaaS (contact center as a service) needs no PBX, desk phones or servers. You pay per agent seat each month plus call minutes, add or remove agents as needed, and agents can work from anywhere with a browser and a headset.
Seats are provisioned with Edesy. Seats from Rs 1,500 per agent per month, calls at Rs 0.50/min, prices excluding GST.