A DNC list records the numbers you must not call. The platform provides it as a managed list you can add to, review and remove from, which matters because the common failure is not the absence of a policy but a suppression list that lives in a spreadsheet on someone's laptop and is out of date by the time a campaign runs.
No hardware
Browser-based agents
API included
Maintain a do-not-call list on the platform so suppressed numbers are managed as data rather than as a spreadsheet nobody checks.
One list, not a spreadsheet
The suppression list is held on the platform alongside the calling, rather than in a file that drifts out of date.
Add numbers as requests arrive
An opt-out can be recorded when it happens instead of being batched up and forgotten.
Reviewable
The list can be listed and inspected, so you can answer what was suppressed and when.
Removable when appropriate
Entries can be removed where you have a legitimate basis, rather than being permanent by accident.
End to end, in the order it actually happens.
A number is added to the DNC list, on request or by import.
The list is held on the platform with your calling configuration.
The list can be reviewed at any time.
Entries can be removed where appropriate.
Worth knowing before you build a process around it.
Outbound campaign suppression
Opt-out handling
Complaint reduction
Audit evidence
Voice Broadcast Campaigns
Upload a contact list and an audio message, estimate what the run will cost before starting, schedule it, and export the results.
Learn moreCall Recording
Record calls, retrieve them through the dashboard or API, stream them in the browser, and share a specific recording by link.
Learn moreCall Analytics & Records
Call detail records for every leg, with per-flow statistics and exportable campaign results.
Learn moreA DNC list records the numbers you must not call. The platform provides it as a managed list you can add to, review and remove from, which matters because the common failure is not the absence of a policy but a suppression list that lives in a spreadsheet on someone's laptop and is out of date by the time a campaign runs.
1. A number is added to the DNC list, on request or by import. 2. The list is held on the platform with your calling configuration. 3. The list can be reviewed at any time. 4. Entries can be removed where appropriate.
This is list management. It is not legal advice and it is not a regulator integration - it does not by itself make an outbound programme compliant with Indian TRAI or DLT obligations. Confirm for your own deployment how and at what point the list is enforced against a campaign, rather than assuming enforcement is automatic everywhere. Registry synchronisation with an external DNC registry should not be assumed.
Financial Services, Insurance, Telecom, EdTech. Typical uses are outbound campaign suppression, opt-out handling, complaint reduction, audit evidence.
A cloud contact center is a customer service platform hosted in the cloud that allows businesses to manage customer interactions across multiple channels (phone, email, chat, social media) without on-premise hardware. It provides features like automatic call distribution (ACD), IVR, call recording, and analytics.
CCaaS (Contact Center as a Service) is cloud-based, requiring no hardware investment, offering pay-per-use pricing, automatic updates, and easy scalability. Traditional call centers require significant upfront investment in hardware, ongoing maintenance, and are harder to scale.
Self-serve platform. No hardware, no long procurement cycle.