A DNC list records the numbers you must not call. The platform provides it as a managed list you can add to, review and remove from, which matters because the common failure is not the absence of a policy but a suppression list that lives in a spreadsheet on someone's laptop and is out of date by the time a campaign runs.
No hardware
Browser-based agents
Seats from Rs 1,500/agent/month
Maintain a do-not-call list on the platform so suppressed numbers are managed as data rather than as a spreadsheet nobody checks.
One list, not a spreadsheet
The suppression list is held on the platform alongside the calling, rather than in a file that drifts out of date.
Add numbers as requests arrive
An opt-out can be recorded when it happens instead of being batched up and forgotten.
Reviewable
The list can be listed and inspected, so you can answer what was suppressed and when.
Removable when appropriate
Entries can be removed where you have a legitimate basis, rather than being permanent by accident.
End to end, in the order it actually happens.
A number is added to the DNC list, on request or by import.
The list is held on the platform with your calling configuration.
The list can be reviewed at any time.
Entries can be removed where appropriate.
Worth knowing before you build a process around it.
Outbound campaign suppression
Opt-out handling
Complaint reduction
Audit evidence
Agent Dialer (Progressive & Power)
An outbound campaign that dials your leads and bridges each answered call to a free agent, paced at 1.0, 1.5 or 2.0 lines per free agent.
Learn moreVoice Broadcast Campaigns
Upload a contact list and an audio message, estimate what the run will cost before starting, schedule it, and export the results.
Learn moreCall Recording
Record calls, retrieve them through the dashboard or API, stream them in the browser, and share a specific recording by link.
Learn moreA DNC list records the numbers you must not call. The platform provides it as a managed list you can add to, review and remove from, which matters because the common failure is not the absence of a policy but a suppression list that lives in a spreadsheet on someone's laptop and is out of date by the time a campaign runs.
1. A number is added to the DNC list, on request or by import. 2. The list is held on the platform with your calling configuration. 3. The list can be reviewed at any time. 4. Entries can be removed where appropriate.
This is list management. It is not legal advice and it is not a regulator integration - it does not by itself make an outbound programme compliant with Indian TRAI or DLT obligations. Campaigns (broadcast and agent dialer) skip numbers on the list. Calls your agents place by hand from the desktop should be checked against your own process too. Registry synchronisation with an external DNC registry should not be assumed.
Financial Services, Insurance, Telecom, EdTech. Typical uses are outbound campaign suppression, opt-out handling, complaint reduction, audit evidence.
A cloud contact center is call center software that runs in the cloud instead of on office hardware. Agents take and make calls from a browser, calls are distributed through queues (ACD), and supervisors watch live status and recordings online. Edesy's contact center is voice-focused and priced per agent per month.
CCaaS (contact center as a service) needs no PBX, desk phones or servers. You pay per agent seat each month plus call minutes, add or remove agents as needed, and agents can work from anywhere with a browser and a headset.
Seats are provisioned with Edesy. Seats from Rs 1,500 per agent per month, calls at Rs 0.50/min, prices excluding GST.