Browser calling runs the agent's audio path through the browser over WebRTC. An agent needs a headset and a tab, not a desk phone, a VPN or an IT-managed softphone install. Calls can be created, answered, transferred and ended from the browser, which is what makes remote and hybrid contact centre teams practical to run.
No hardware
Browser-based agents
Seats from Rs 1,500/agent/month
Let agents take and make calls from a browser tab, including transferring a live call, with no desk phone or softphone install.
Nothing to install
A browser and a headset. No desk phone, no softphone rollout, no per-machine IT ticket.
Transfer a live call
Transfer is supported from the browser, so the workflow is not limited to simple answer-and-hang-up.
Remote agents work the same way
An agent at home is the same configuration as an agent in the office.
Short-lived access tokens
Browser sessions authorise with minted tokens rather than embedded permanent credentials.
End to end, in the order it actually happens.
The agent opens the dialer in a browser and signs in.
A short-lived token is minted for the session.
Calls are placed or received in the browser over WebRTC.
The agent can transfer or hang up from the same interface.
Worth knowing before you build a process around it.
Remote and hybrid teams
Fast agent onboarding
Seasonal or temporary agents
BYOD contact centres
Agent Status & Availability
Track who is available, who is on a call and who is unavailable, and control the caller ID each agent dials out on.
Learn moreClick-to-Call Website Widget
Put a call button on your website that connects a visitor to your team, and measure how many people saw it versus clicked it.
Learn moreConference & Warm Transfer
Bring a third party onto a live call, so a handover happens with the customer present rather than as a cold transfer.
Learn moreBrowser calling runs the agent's audio path through the browser over WebRTC. An agent needs a headset and a tab, not a desk phone, a VPN or an IT-managed softphone install. Calls can be created, answered, transferred and ended from the browser, which is what makes remote and hybrid contact centre teams practical to run.
1. The agent opens the dialer in a browser and signs in. 2. A short-lived token is minted for the session. 3. Calls are placed or received in the browser over WebRTC. 4. The agent can transfer or hang up from the same interface.
Audio quality depends on the agent's own network and headset. Browser calling does not fix a bad home connection. Confirm supported browsers for your rollout rather than assuming every browser behaves identically. This is the agent-side audio path, not a replacement for your telephony numbering and routing.
BPO, E-commerce, SaaS, EdTech. Typical uses are remote and hybrid teams, fast agent onboarding, seasonal or temporary agents, byod contact centres.
A cloud contact center is call center software that runs in the cloud instead of on office hardware. Agents take and make calls from a browser, calls are distributed through queues (ACD), and supervisors watch live status and recordings online. Edesy's contact center is voice-focused and priced per agent per month.
CCaaS (contact center as a service) needs no PBX, desk phones or servers. You pay per agent seat each month plus call minutes, add or remove agents as needed, and agents can work from anywhere with a browser and a headset.
Seats are provisioned with Edesy. Seats from Rs 1,500 per agent per month, calls at Rs 0.50/min, prices excluding GST.