The widget places a call request on your site and connects the visitor to your team without them dialling. What distinguishes it is that impressions and clicks are both tracked, so the widget reports its own conversion rate rather than only counting the calls it produced. That turns placement into something you can measure instead of guess at.
No hardware
Browser-based agents
Seats from Rs 1,500/agent/month
Put a call button on your website that connects a visitor to your team, and measure how many people saw it versus clicked it.
Impression and click tracking
The widget records how often it was seen as well as clicked, so you get a conversion rate, not just a call count.
Multiple widgets, configured separately
Different pages or campaigns can run their own widget with its own configuration and its own numbers.
Session-level detail
Individual call sessions can be inspected, not just aggregate totals.
Public config for embedding
The widget fetches its own public configuration, so updates do not require re-embedding code.
End to end, in the order it actually happens.
Create a widget and configure its appearance and behaviour.
Embed it on the pages you want to capture calls from.
The widget records an impression when it is shown to a visitor.
A visitor clicks and the platform connects the call.
Impressions, clicks and sessions are reported back to you.
Worth knowing before you build a process around it.
High-intent pricing pages
Checkout and cart recovery
Support pages
Campaign landing pages
Browser Calling (WebRTC)
Let agents take and make calls from a browser tab, including transferring a live call, with no desk phone or softphone install.
Learn moreCall Analytics & Records
A real-time supervisor dashboard, agent and queue performance reports with service level, call detail records for every leg, and exportable campaign results.
Learn moreCall Queues & Distribution
Hold callers in a managed queue and distribute them to the right available agent instead of dropping them to voicemail.
Learn moreThe widget places a call request on your site and connects the visitor to your team without them dialling. What distinguishes it is that impressions and clicks are both tracked, so the widget reports its own conversion rate rather than only counting the calls it produced. That turns placement into something you can measure instead of guess at.
1. Create a widget and configure its appearance and behaviour. 2. Embed it on the pages you want to capture calls from. 3. The widget records an impression when it is shown to a visitor. 4. A visitor clicks and the platform connects the call. 5. Impressions, clicks and sessions are reported back to you.
It captures intent that already exists on your site. It does not generate traffic. Connection depends on your team being available to answer - pair it with call queues if you cannot guarantee that.
E-commerce, Real Estate, Healthcare, SaaS. Typical uses are high-intent pricing pages, checkout and cart recovery, support pages, campaign landing pages.
A cloud contact center is call center software that runs in the cloud instead of on office hardware. Agents take and make calls from a browser, calls are distributed through queues (ACD), and supervisors watch live status and recordings online. Edesy's contact center is voice-focused and priced per agent per month.
CCaaS (contact center as a service) needs no PBX, desk phones or servers. You pay per agent seat each month plus call minutes, add or remove agents as needed, and agents can work from anywhere with a browser and a headset.
Seats are provisioned with Edesy. Seats from Rs 1,500 per agent per month, calls at Rs 0.50/min, prices excluding GST.