A disposition is the outcome an agent records when a call ends: interested, callback, wrong number, sale, and so on. Admins define the codes in the contact centre portal and can require notes on any of them. Agents pick one in the agent desktop after each call, and on agent-dialer campaigns each disposition is sent to your systems as a disposition.submitted webhook.
No hardware
Browser-based agents
Seats from Rs 1,500/agent/month
Define the wrap-up codes agents pick after every call, optionally require notes, and send each disposition to your CRM by webhook.
Your codes, your categories
Name and group codes the way your team reports on them, and order them so the common ones come first.
Notes where they matter
Make notes required on codes like callback or escalation, so the next person has context.
Final or retry
Mark a code as final so a dialer lead is not called again, or leave it open for another attempt.
Outcome reaches your CRM
disposition.submitted carries the code, notes, agent and your lead ID, signed and retried.
AI suggestion
AI call insights suggest a code from your list, which helps keep dispositions consistent.
End to end, in the order it actually happens.
An admin creates disposition codes, with categories, order and a notes requirement.
When a call ends, the agent desktop shows the disposition dialog.
The agent picks a code and adds notes if required.
The disposition is saved against the call and the agent returns to available.
On agent-dialer calls, a disposition.submitted webhook goes to your endpoint.
Worth knowing before you build a process around it.
Sales pipeline updates
Follow-up outcomes
Collections promise-to-pay
Support outcome reporting
Agent Desktop (Browser Softphone)
A browser softphone for contact centre agents: answer or reject, mute, keypad, blind and warm transfer, status, dispositions, call history and contacts.
Learn moreCRM Integration via Webhooks & Contacts API
Connect any CRM through signed webhooks and the contacts API: agent-dialer call and disposition events flow out, and contacts flow in for screen-pop.
Learn moreAgent Dialer (Progressive & Power)
An outbound campaign that dials your leads and bridges each answered call to a free agent, paced at 1.0, 1.5 or 2.0 lines per free agent.
Learn moreA disposition is the outcome an agent records when a call ends: interested, callback, wrong number, sale, and so on. Admins define the codes in the contact centre portal and can require notes on any of them. Agents pick one in the agent desktop after each call, and on agent-dialer campaigns each disposition is sent to your systems as a disposition.submitted webhook.
1. An admin creates disposition codes, with categories, order and a notes requirement. 2. When a call ends, the agent desktop shows the disposition dialog. 3. The agent picks a code and adds notes if required. 4. The disposition is saved against the call and the agent returns to available. 5. On agent-dialer calls, a disposition.submitted webhook goes to your endpoint.
Dispositions are what agents record. They are only as reliable as the codes you define and the discipline of using them. The disposition.submitted webhook fires for agent-dialer campaign leads. Inbound call dispositions are stored and reported in the portal.
Financial Services, EdTech, Real Estate, BPO. Typical uses are sales pipeline updates, follow-up outcomes, collections promise-to-pay, support outcome reporting.
A cloud contact center is call center software that runs in the cloud instead of on office hardware. Agents take and make calls from a browser, calls are distributed through queues (ACD), and supervisors watch live status and recordings online. Edesy's contact center is voice-focused and priced per agent per month.
CCaaS (contact center as a service) needs no PBX, desk phones or servers. You pay per agent seat each month plus call minutes, add or remove agents as needed, and agents can work from anywhere with a browser and a headset.
Seats are provisioned with Edesy. Seats from Rs 1,500 per agent per month, calls at Rs 0.50/min, prices excluding GST.