Edesy connects to your CRM through open interfaces rather than a per-CRM app. Agent-dialer campaigns post call.answered, call.completed, disposition.submitted and recording.ready events to your webhook URL, signed with HMAC-SHA256 and retried on failure. Contacts are pushed in through the contacts API, so agents get a screen-pop with the caller's name on inbound calls.
No hardware
Browser-based agents
Seats from Rs 1,500/agent/month
Connect any CRM through signed webhooks and the contacts API: agent-dialer call and disposition events flow out, and contacts flow in for screen-pop.
Works with any CRM that accepts a webhook
Zoho, Salesforce, HubSpot, LeadSquared or an in-house system: if it can receive an HTTPS POST, directly or through an automation tool, it can receive call outcomes.
The outcome your pipeline moves on
disposition.submitted carries the agent's wrap-up code and notes, plus your own lead ID, so a CRM rule can move the deal.
Signed and retried
Every delivery is signed with HMAC-SHA256 and retried with backoff (30 s, 1 m, 2 m, 4 m, 8 m; 6 attempts), with a delivery log and replay.
Screen-pop from your own contacts
Push contacts in through the API and the agent desktop shows who is calling. Lookup by number is a single API call.
Leads in while a campaign runs
New leads can be added to a running agent-dialer campaign through the API, so fresh enquiries are called without rebuilding the list.
End to end, in the order it actually happens.
Add a webhook subscription with your CRM's endpoint and choose the events.
Push contacts into the contacts directory, or add leads to an agent-dialer campaign, with your own IDs.
When a call is answered, completes or is dispositioned, Edesy posts a signed event to your endpoint.
Your endpoint verifies the signature and updates the matching CRM record.
Failed deliveries retry automatically and can be replayed from the delivery log.
Worth knowing before you build a process around it.
Automatic call outcome logging
Agent screen-pop
Lead push to a running campaign
Recording links on CRM records
Dispositions & Wrap-Up Codes
Define the wrap-up codes agents pick after every call, optionally require notes, and send each disposition to your CRM by webhook.
Learn moreAgent Dialer (Progressive & Power)
An outbound campaign that dials your leads and bridges each answered call to a free agent, paced at 1.0, 1.5 or 2.0 lines per free agent.
Learn moreAgent Desktop (Browser Softphone)
A browser softphone for contact centre agents: answer or reject, mute, keypad, blind and warm transfer, status, dispositions, call history and contacts.
Learn moreEdesy connects to your CRM through open interfaces rather than a per-CRM app. Agent-dialer campaigns post call.answered, call.completed, disposition.submitted and recording.ready events to your webhook URL, signed with HMAC-SHA256 and retried on failure. Contacts are pushed in through the contacts API, so agents get a screen-pop with the caller's name on inbound calls.
1. Add a webhook subscription with your CRM's endpoint and choose the events. 2. Push contacts into the contacts directory, or add leads to an agent-dialer campaign, with your own IDs. 3. When a call is answered, completes or is dispositioned, Edesy posts a signed event to your endpoint. 4. Your endpoint verifies the signature and updates the matching CRM record. 5. Failed deliveries retry automatically and can be replayed from the delivery log.
There is no native Zoho, Salesforce or HubSpot app or CTI panel today. The integration is webhooks and APIs, and mapping fields into your CRM is done on your side. Call and disposition events are emitted for agent-dialer campaign leads, which is where your CRM's lead ID is known. Check the event list against your workflow before relying on it for inbound calls. Event delivery depends on your endpoint being reachable. Retries cover short outages; long outages need a replay from the delivery log.
Financial Services, Real Estate, EdTech, Insurance. Typical uses are automatic call outcome logging, agent screen-pop, lead push to a running campaign, recording links on crm records.
A cloud contact center is call center software that runs in the cloud instead of on office hardware. Agents take and make calls from a browser, calls are distributed through queues (ACD), and supervisors watch live status and recordings online. Edesy's contact center is voice-focused and priced per agent per month.
CCaaS (contact center as a service) needs no PBX, desk phones or servers. You pay per agent seat each month plus call minutes, add or remove agents as needed, and agents can work from anywhere with a browser and a headset.
Seats are provisioned with Edesy. Seats from Rs 1,500 per agent per month, calls at Rs 0.50/min, prices excluding GST.