Edesy plugs into LeadSquared's Universal Telephony Connector. Agents click to call a lead, their phone rings first, then the lead's, from your Indian business number. Every call is logged on the lead with its recording, the agent sees a screen-pop on inbound calls, and the lead's owner can be rung first. Click-to-call is Rs 1.50/min, with no connector fee.
Owner first
Inbound calls ring the lead owner
1.5 s
Owner lookup limit, then normal ringing
Rs 1.50
Per minute, click-to-call
Rs 0
Connector fee
Click2Call
Agent Popup
Call Disposition
Recording on every log
What the connector does and what you need
| Item | Details |
|---|---|
| How it connects | LeadSquared's Universal Telephony Connector, as a Generic Telephony Connector instance |
| Click-to-call | LeadSquared Click2Call posts to Edesy; the agent's phone rings first, then the lead |
| Call logs | Inbound and outbound calls, with status Answered, Missed or Voicemail, duration, agent and recording link |
| Screen-pop | Agent Popup for each mapped agent an inbound call rings |
| Dispositions | The outcome and notes the agent picks are stored on the call through the Call Disposition URL |
| Lead-owner routing | Optional, needs API keys: the lead's owner rings first if they are a mapped user |
| High call volume | About 25 requests per 5 seconds per LeadSquared account; add the asynchronous Call Log URL to log bursts straight away |
| Which calls are logged | Calls to your Edesy forwarding numbers and calls placed from LeadSquared |
| Recording links | Valid for two years; anyone with the link can play the recording |
| Price | Rs 1.50/min click-to-call, Rs 1.00/min forwarded calls, plus number rental. No connector fee. Excludes 18% GST |
| Set up in | voice-app.edesy.in, Settings, CRM integrations, Connect LeadSquared |
About the same steps as any LeadSquared telephony partner, without a sales call
In LeadSquared, open Apps, Apps Marketplace, Universal Telephony Connector and add a Generic Telephony Connector. Ask LeadSquared support to enable it if you don't see it.
Copy the Call Log URL and Agent Popup URL into voice-app.edesy.in, Settings, CRM integrations, Connect LeadSquared, and pick the number your calls show.
In the instance's Click2Call settings, paste the URL, method, X-Edesy-Hook-Token header, data template and response keyword from the connection's Set up tab. Add the Call Disposition URL too.
Map each LeadSquared user to the phone they answer on, and switch on Show Phone Call Popup for them in LeadSquared.
An administrator's Access Key, Secret Key and API host let you pick users from a list, attach late recordings and ring the lead owner first.
Calling that lives inside LeadSquared
Click a lead's number in LeadSquared. The agent's phone rings, and when they answer Edesy dials the lead from your business number.
Each call becomes a phone-call activity on the lead with direction, duration, status, agent and the recording link.
On an inbound call, the lead's record pops up for each mapped agent whose phone is ringing.
When a known lead calls your number, their owner rings before the rule's usual numbers. Only mapped users are rung.
The outcome and notes the agent picks in LeadSquared are stored on the call through the Call Disposition hook.
Requests stay under LeadSquared's limit per connection, and the asynchronous Call Log URL takes the overflow when you add it.
Click2Call from LeadSquared
Call logs with recording links
Agent Popup on inbound calls
Dispositions and notes on the call
Users added by email
Everything on the left
Pick users from a list of your LeadSquared users
Recordings that arrive late are added to the logged call
Ring the lead owner first on inbound calls
Explore more comparisons, alternatives, and resources
Tell us your team size and call volume. We reply within one working day and can walk your admin through the connector setup.
Sign up, buy a number and open Settings, CRM integrations. Rs 20 welcome credit, no card needed. Prices exclude 18% GST.