Edesy connects your Indian business number to LeadSquared and Zoho CRM. Click to call a lead and your agent's phone rings first, then the lead's, showing your Edesy number. Every call, inbound or outbound, is logged on the matching lead or contact with direction, duration, owner and a recording link. Click-to-call costs Rs 1.50/min, with no separate CRM fee.
2
Live connectors: LeadSquared, Zoho CRM
Rs 1.50
Per minute, click-to-call
Rs 0
Separate CRM fee
2 years
Recording links stay valid
Agent rings first
Recording link on every call
Failed writes retried
Self-serve setup
What each connector does today
| Capability | LeadSquared | Zoho CRM |
|---|---|---|
| Status | Live | Live (log-calls mode) |
| Click to call from the CRM | Yes, from LeadSquared's telephony connector | Yes, from a button on Leads and Contacts |
| Call logged on the lead or contact | Yes, as a phone-call activity | Yes, in the Calls module, linked to the Lead or Contact |
| Recording link on the log | Yes | Yes, in the call's description |
| Missed inbound calls logged | Yes, status Missed | Yes, as a missed call |
| Call owner | The mapped LeadSquared user | The mapped Zoho user |
| Incoming-call screen-pop | Yes, Agent Popup | No |
| Disposition and notes on the call | Yes, from LeadSquared's Call Disposition hook | No |
| Ring the lead owner first | Yes, with API keys | No |
| Where you set it up | voice-app.edesy.in, Settings, CRM integrations | voice-app.edesy.in, Settings, CRM integrations |
| Price | Rs 1.50/min click-to-call; Rs 1.00/min forwarded calls | Rs 1.50/min click-to-call; Rs 1.00/min forwarded calls |
One connection in the voice app, then calls flow both ways
Sign up at voice-app.edesy.in, complete KYC and buy an Indian number. It is the caller ID your leads see.
In Settings, CRM integrations, sign in to Zoho CRM, or paste the URLs from LeadSquared's Universal Telephony Connector.
Enter the phone each CRM user answers calls on. That is whose phone rings for click-to-call, and who owns the logged call.
Click to call a lead. The agent's phone rings first; when they answer, Edesy rings the lead and connects the two.
Direction, duration, status, owner and the recording link are written to the lead or contact. Failed writes are retried and shown on the Activity tab.
The same platform runs the calls and writes them into your CRM
Your agent's phone rings first. When they pick up, Edesy dials the lead from your business number and bridges the call.
Inbound calls to your forwarding numbers and calls placed from the CRM, with direction, duration, who took it and the outcome.
The recording link is written onto the call. Links stay valid for two years, and anyone with the link can play it.
The lead's record opens for the mapped agent while their phone rings on an inbound call.
LeadSquared only: when a lead calls in, the agent who owns them rings before the rest of the team.
If the CRM is down or refuses a write, the call waits and is retried. The Activity tab shows every attempt, with a Send again button.
If the CRM stops accepting the connection, the workspace owner gets an email, and waiting calls are logged once you reconnect.
Recorded click-to-call calls get an automatic transcript and summary, delivered to your endpoint as signed Call Events.
POST /v1/click-to-call plus Call Events webhooks let you build the same flow into a CRM we have no connector for.
Two native connectors today, and an API for everything else
Click2Call, call logs with recordings, Agent Popup, Call Disposition and lead-owner routing through LeadSquared's Universal Telephony Connector.
Calls logged in the Calls module against the Lead or Contact, with owner, missed-call type and recording link, plus a call button on Leads and Contacts.
For HubSpot, Salesforce, your own CRM or an internal tool: one API call rings the agent, then the customer, and Call Events report back.
LeadSquared connector
Zoho CRM connector (log-calls mode with a call button)
POST /v1/click-to-call for any CRM or app
Edesy Call Events v1: signed webhooks for every call stage
HubSpot, Salesforce, Freshworks, Bitrix24 and Pipedrive connectors
Use the click-to-call API and Call Events to build those flows yourself
Looking for a CRM for your team? Edesy CRM is a separate product
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Sign up, buy a number and open Settings, CRM integrations. Rs 20 welcome credit, no card needed. Prices exclude 18% GST.