Every call from Edesy Phone shows one of your workspace's business numbers to the customer, whether you call from the browser or via your phone. Your personal mobile is never shown.
Workspace settings (owners and admins)#
Open Settings. Owners and admins see a workspace calling card with:
| Setting | What it does |
|---|---|
| Number to call from by default | The caller ID everyone uses unless they are allowed to choose |
| Backup number | Used when the default number can't make calls for a while |
| Team members can choose which number they call from | Off: everyone calls from the default number. On: members get a caller-ID picker |
| Outgoing calls | Turn off to stop everyone in the workspace from calling |
| International calls | Allow calls to numbers outside India (browser calls only) |
Picking a number on the Phone page#
When choosing is allowed and the workspace has more than one number, the dialler shows a From picker. Pick the number for this call. You can save a number as your default; it is marked with a star.
Numbers that can't place calls right now are listed separately so you can see why.
Tips#
- Use one number per team or campaign, so customers recognise who is calling and call-backs reach the right place.
- Call back from the same number the customer called. Call again in the history uses the number the earlier call used.
- Your business name from KYC may be shown to customers when you call.