The Get started page in phone.edesy.in walks you through five steps. Each step reads your real account state, so it ticks itself off as you go. Most people are ready to call the same day their KYC is approved.
1. Verify your business#
Open Verification and submit:
- Your business type
- Your PAN (format
AAAAA9999A) - The last 4 digits of your Aadhaar (only the last 4 are stored)
- Your GSTIN, only if your business is GST-registered
Indian telecom rules require this before you can buy a number or call. Review usually takes about 24 hours and you get an email. If the reviewer asks for a change, fix the documents and submit again. Your customers may see this business name when you call them.
2. Add money to your wallet#
Open Wallet and top up. The minimum is Rs 100; GST is added at checkout. New accounts start with Rs 20 credit. The wallet pays your number's monthly rental and your calls. See Billing and Rates.
3. Get a business number#
Once KYC is approved, open Numbers and click Buy a number. Filter by type (local or mobile), pick a number and confirm. The first month's rental comes from your wallet.
If your mobile is already verified, incoming calls to the new number are pointed at it straight away. See Incoming Calls.
4. Choose how you'll call#
| Option | What you need | Best for |
|---|---|---|
| On this computer | A headset or the laptop mic, a stable connection | Desk work, recorded calls |
| Via my phone | Your mobile, verified with a 6-digit code in Settings | Calling from a phone, weak data, field work |
Via my phone costs a little more because two calls are made. Adding your mobile also lets customers' calls reach you. See Call From the Browser and Call via My Phone.
5. Make a test call#
Call your own mobile from the business number. Check that the caller ID shows the business number and that the audio sounds right. The call and its cost appear on the Calls page.