Edesy call forwarding sends calls on an Indian virtual business number to up to 5 phones on your team. They ring all at once or one by one, your team sees the business number or the real caller, and a press-a-key prompt keeps voicemail from grabbing the call. You pay Rs 1.00 per connected minute plus number rental.
Ready to start? Sign in at forwarding.edesy.in, add funds, pick a number and add the phones to ring. See the Quick Start.
How it works#
- You pick a number. Buy an Indian virtual number in the portal (KYC first), or use a number you already have in your Edesy workspace.
- You create a forwarding rule for it: up to 5 forward-to numbers, a ring strategy, a ring time and the caller ID your team sees.
- A customer calls your number. By default they hear normal ringing while your team's phones ring.
- Someone on your team picks up and hears "You have a forwarded call. Press any key to accept." When they press a key, the caller is connected and the other phones stop ringing. See Call Screening.
- The call is logged with who answered, duration, cost and the recording. See Logs and Recordings.
Facts#
| Forward-to numbers per rule | Up to 5, Indian mobile or landline |
| Rules per number | 1 |
| Ring strategies | Ring all at once (first to answer wins), or one by one in list order |
| Ring time | 5 to 120 seconds, default 25. One by one can set a time per number (API) |
| Caller ID your team sees | Your virtual number (default) or the original caller |
| Screening | "Press any key to accept", on by default |
| While it rings | Normal ringing (default), the built-in "please hold" message, or your own clip (MP3, WAV, M4A or OGG, up to 8 MB) |
| Sticky agent | With ring one by one, a repeat caller rings the last person who answered first, for 1 hour to 1 year (default 7 days) |
| Price | Rs 1.00 per minute, 60-second pulse, plus number rental. Excludes 18% GST |
| API | https://voice-api.edesy.in/v1/forwarding, Bearer API key |
What is available today#
- Forwarding rules from the portal or the API
- Ring all at once or one by one, with backup numbers further down the list
- Caller ID choice and press-a-key screening
- Connect on pickup or hold audio while your team's phones ring
- Sticky agent for repeat callers
- Turn forwarding off without losing the setup
- Call logs, recordings and analytics
- Blocked callers on your account are refused before any phone rings, and nothing is billed
- Team access with roles, one login across Edesy apps, KYC and a prepaid INR wallet with GST invoices
FAQ#
Can I forward my business number to my mobile? Yes. Add your mobile as a forward-to number on the rule. Callers dial your virtual number and your mobile rings.
How many phones can ring for one call? Up to 5 per rule, either all together or one after another.
Can I use a number I already have? Yes, if the number is already in your Edesy workspace. Otherwise buy one in the portal after KYC.
What does the caller hear while my team's phones ring? Normal ringing by default. You can switch on the built-in "please hold" message or upload your own audio. See Hold Music.
What happens if nobody answers? With ring one by one, the next number on the list rings. When the list (or the ring time, with ring all) runs out, the call ends. With the default connect-on-pickup setting, a call nobody answers is not charged.
Will my team know it is a business call? By default they see your virtual number as the caller ID. You can switch to showing the real caller's number instead.
Is there an API? Yes. Everything in the portal (rules, hold audio, call logs, stats) is in the REST API.
How much does it cost? Rs 1.00 per connected minute, billed in 60-second pulses, plus the monthly rental of the number. Prices exclude 18% GST. See Pricing.
Next steps#
- Quick Start
- Pricing and the call forwarding pricing page
- Product overview: Call Forwarding