To stop forwarding, use Turn off forwarding. It stops ringing your team and hands the number back to whatever it did before, for example your voice agent or app, while keeping the forward-to list and settings so you can switch it back on in one click. Pausing and deleting are the other two options.
Three ways to stop forwarding#
| You want to | Portal | API | What callers hear afterwards |
|---|---|---|---|
| Turn forwarding off, keep the setup | Turn off forwarding | POST/v1/forwarding/rules/:id/disable |
Whatever the number did before forwarding |
| Remove forwarding completely | Delete | DELETE/v1/forwarding/rules/:id |
Same as above. Call logs are kept |
| Pause briefly | PATCH/v1/forwarding/rules/:id with {"status": "paused"} |
"This number is not in service" |
Most people want Turn off forwarding, not pause. A paused number is not handed back to anything; it tells callers it is not in service.
Switch it back on#
In the portal, open the rule and choose Turn forwarding on. With the API:
curl -X PATCH https://voice-api.edesy.in/v1/forwarding/rules/RULE_ID \
-H "Authorization: Bearer sk_your_api_key" \
-H "Content-Type: application/json" \
-d '{ "status": "active" }'
FAQ#
Will I lose my forward-to numbers if I turn forwarding off? No. The rule and its settings are kept.
Is turning off safe to repeat?
Yes. If the API returns 502 inbound_repoint_failed, forwarding is already off; send the request again to finish handing the number back.
Are call logs deleted when I delete a rule? No. Call logs are kept.
Do I still pay number rental while forwarding is off? Yes. Rental is for the number. Release the number if you no longer need it.