You choose the caller ID your team sees when a forwarded call rings their phone: your virtual number, so they know it is a business call, or the original caller's number, so they know who is calling. The virtual number is the default and the most reliable choice.

Options#

Option	API value	Your team sees	Good for
Virtual number (default)	`did`	Your business number	Telling business calls apart from personal calls on a mobile
Original caller	`original`	The real caller's number	Recognising returning customers, calling them back directly

With Original caller, some telecom networks may replace the number with your virtual number, so do not rely on it always coming through.

The call log always records the real caller's number, whichever option you pick.

Set it#

In the portal, choose under Caller ID shown to answering phone on the rule. With the API:

curl -X PATCH https://voice-api.edesy.in/v1/forwarding/rules/RULE_ID \
  -H "Authorization: Bearer sk_your_api_key" \
  -H "Content-Type: application/json" \
  -d '{ "caller_id_mode": "original" }'

FAQ#

Can my team see who is calling? Yes, choose Original caller. On some networks they may see your virtual number instead.

Where do I find the real caller's number? In the call log (caller_number), for every call.

Can I show a different number from my virtual number? No. The two options are your virtual number or the original caller.