Edesy Cloud Contact Center is priced per agent seat per month: Starter Rs 1,500 (up to 20 agents), Professional Rs 2,500 (up to 100 agents) and Enterprise Rs 3,500 (unlimited agents). Call minutes are billed separately from your prepaid wallet at the standard voice rate. All prices exclude 18% GST.
Plans#
| Plan | Price per agent / month | Agents | Adds |
|---|---|---|---|
| Starter | Rs 1,500 | Up to 20 | Queues, routing, agent desktop, supervisor dashboard |
| Professional | Rs 2,500 | Up to 100 | Skill-based routing, IVR builder, advanced analytics, API access |
| Enterprise | Rs 3,500 | Unlimited | Everything in Professional |
Usage charges#
| Item | Price |
|---|---|
| Call minutes (inbound and agent outbound) | Rs 0.50 per minute, 60-second pulse |
| Unanswered calls | Free |
| Phone number rental | Mobile / 92-series Rs 499/mo, landline Rs 449/mo, toll-free Rs 999/mo, Rs 0 setup |
All prices exclude 18% GST. Minutes are deducted from your INR wallet in real time. You get GST invoices by PDF and email, and you can add your GSTIN for input tax credit.
How billing works#
- Choose a plan and seat count with the Edesy team. Contact us.
- Each agent you create uses one seat. Deleting an agent frees the seat.
- Top up your wallet with Razorpay for call minutes and number rental.
- Download invoices and the transaction CSV from your billing page.
Example#
A 10-agent support desk on Starter: 10 x Rs 1,500 = Rs 15,000 per month for seats, plus Rs 499 for a mobile number, plus minutes. If agents talk 20,000 minutes in the month, that is 20,000 x Rs 0.50 = Rs 10,000. Total before GST: Rs 25,499.
FAQ#
Is there a minimum commitment?#
There is no minimum commitment on call minutes. Seat terms are agreed when your plan is set up.
Are unanswered calls charged?#
No. Unanswered calls are free.
How are minutes rounded?#
In 60-second pulses. A 61-second call is billed as 2 minutes.
What happens when I run out of seats?#
Creating another agent fails with NO_AVAILABLE_SEATS (HTTP 402). Ask us to add seats.
Is there a free trial?#
No free trial is offered for seats. Voice products such as IVR give Rs 20 free credit on sign-up, but contact-center seats are set up with our team.
Do prices include GST?#
No. All prices exclude 18% GST.