Extraction analytics turns the fields your extraction template fills on each call into a per-agent dashboard. It shows KPI cards (for example the share of calls with buying_intent = high), charts of how values are distributed, and a breakdown for every field. Filter by date range and share the filtered view by link.
What the dashboard shows#
| Element | What it is |
|---|---|
| Total extractions | How many calls produced extracted data in the range |
| KPI cards | A count or percentage of calls matching a condition, such as issue_resolved = true |
| Charts | Pie, donut, bar or horizontal bar charts of a field's values. You can change the chart type |
| Field distributions | How often each value appears for every field in the template |
| Date range | Filter to any period; the range is kept in the page URL |
KPI conditions#
A KPI counts calls where a field meets a condition. Supported comparisons include equals and not equals, and the result can be shown as a number or a percentage.
| Example KPI | Field | Condition | Format |
|---|---|---|---|
| Hot leads | buying_intent |
equals high |
Percent |
| Resolved on the call | issue_resolved |
equals true |
Percent |
| Promises to pay | promise_to_pay |
equals true |
Number |
Open it#
- Open the agent.
- Go to Extraction analytics.
- Pick a date range.
- Change chart types if needed; your choice is remembered.
Survey analytics#
Agents that use the survey tool also get survey analytics with the answers to each question.
Regenerate extraction#
If you change the template, old calls keep their old results. Open a call and click Regenerate to re-run extraction so it counts with the new fields.
FAQs#
Does it work without an extraction template? No. Add an extraction template first.
Can I build cross-agent custom dashboards? Not yet. Extraction analytics is per agent. Export call history for custom reporting.
Can I export the data? Yes. Export call history with the extraction columns.