A workspace is your isolated environment in Edesy where you manage voice agents, team members, contacts, and configurations. Each workspace operates independently with its own settings, billing, and data.

Access your workspace: Open the Workspace page in the Edesy Platform to view and manage your workspace.

What is a Workspace?#

Think of a workspace as a container for your voice agent operations:

┌─────────────────────────────────────────────────────────────┐
│                        WORKSPACE                             │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│   ┌──────────┐  ┌──────────┐  ┌──────────┐  ┌──────────┐   │
│   │  Agents  │  │ Contacts │  │ Campaigns│  │ Settings │   │
│   └──────────┘  └──────────┘  └──────────┘  └──────────┘   │
│                                                              │
│   ┌──────────┐  ┌──────────┐  ┌──────────┐  ┌──────────┐   │
│   │  Team    │  │ Billing  │  │ API Keys │  │ Webhooks │   │
│   │ Members  │  │ Credits  │  │          │  │          │   │
│   └──────────┘  └──────────┘  └──────────┘  └──────────┘   │
│                                                              │
└─────────────────────────────────────────────────────────────┘

Key Features#

Feature	Description
Isolated Environment	Each workspace has separate agents, contacts, and settings
Team Collaboration	Invite team members with role-based permissions
Unified Billing	Track credits and usage per workspace
API Access	Unique workspace ID for API integrations
BYOP Support	Configure your own telephony providers per workspace

Workspace Components#

Agents#

Voice agents you create belong to a workspace. Each agent inherits default settings from the workspace but can override them individually.

Team Members#

Collaborate with your team by inviting members with different roles:

Role	Permissions
Owner	Full access, can delete workspace, manage billing
Admin	Manage agents, settings, team members (except owner)
Member	View and use agents, limited settings access

Settings#

Workspace-level configurations that apply as defaults:

Default LLM provider and model
Default STT/TTS providers
Telephony credentials (BYOP)
Webhook configurations
API keys

Billing & Credits#

Each workspace has its own credit balance for:

Call minutes
STT/TTS usage
LLM tokens

Workspace ID#

Every workspace has a unique identifier (Workspace ID) that you'll need for:

API Integrations - Include in API requests
Webhook Configuration - Part of webhook URLs
Telephony Setup - Required for BYOP configurations
Support Requests - Helps our team locate your account

Learn how to find it: Finding Your Workspace ID

Common Use Cases#

Single Business#

One workspace for all your voice agent needs:

Customer support agent
Sales qualification agent
Appointment booking agent

Agency / Multiple Clients#

Create separate workspaces for each client:

Client A Workspace → Client A's agents
Client B Workspace → Client B's agents
Complete isolation between clients

Development & Production#

Separate workspaces for different environments:

Development workspace for testing
Production workspace for live agents

Next Steps#

Finding Your Workspace ID - Locate your workspace ID for integrations
Quick Start - Create your first agent
API Reference - Integrate with your systems

Need help with your workspace? Contact Support or reach out via the platform chat.