Finding Your Workspace ID

Your Workspace ID is a unique identifier for your workspace. You'll need it when configuring webhooks, making API calls, or contacting support.

Quick access: Your workspace ID is displayed in both the Settings page and Workspace Overview.

Why You Need Your Workspace ID

Method 1: Settings Page (Recommended)

The Settings page is the primary location to find your workspace ID with full copy functionality.

Steps

1. Navigate to Settings

   • Click Settings in the sidebar, or
   • Go directly to voice-agent.edesy.in/settings

2. Open the General Tab

   • The General tab is selected by default
   • Look for the "Workspace Information" card

3. Find the Workspace ID Field

   • Scroll down to the Workspace ID field
   • The ID is displayed in a read-only input with monospace font

4. Copy the ID

   • Click the Copy button next to the input field
   • You'll see a confirmation: "Workspace ID copied to clipboard"

What It Looks Like

┌─────────────────────────────────────────────────────────────┐
│  Workspace Information                                       │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│  Workspace Name                                              │
│  ┌─────────────────────────────────────────────────────┐   │
│  │ My Company                                           │   │
│  └─────────────────────────────────────────────────────┘   │
│                                                              │
│  Workspace ID                                                │
│  ┌─────────────────────────────────────────┐ ┌────────┐   │
│  │ clx1abc2def3ghi4jkl5mno6pqr             │ │  Copy  │   │
│  └─────────────────────────────────────────┘ └────────┘   │
│  Use this ID when configuring webhooks or API integrations  │
│                                                              │
└─────────────────────────────────────────────────────────────┘

Method 2: Workspace Overview (Quick Access)

For quick access, the workspace ID is also displayed on the Workspace Overview page.

Steps

1. Navigate to Workspace

   • Click Workspace in the sidebar, or
   • Go directly to voice-agent.edesy.in/workspace

2. Find the ID in the Header

   • Look at the workspace overview card at the top
   • The ID is displayed below the plan badge and creation date

3. Copy the ID

   • Click the small copy icon next to the ID
   • You'll see a confirmation toast

What It Looks Like

┌─────────────────────────────────────────────────────────────┐
│  ┌────┐                                                      │
│  │ M  │  My Company                                         │
│  └────┘  Your workspace description here                    │
│                                                              │
│          [Pro Plan]  Created Mar 15, 2026                   │
│          ID: clx1abc2def3ghi4jkl5mno6pqr  [copy icon]       │
│                                                              │
└─────────────────────────────────────────────────────────────┘

Using Your Workspace ID

In Webhook URLs

When setting up BYOP (Bring Your Own Provider), use your workspace ID in the webhook URL:

https://api.edesy.in/api/webhook/twilio/{YOUR_WORKSPACE_ID}
https://api.edesy.in/api/webhook/exotel/{YOUR_WORKSPACE_ID}
https://api.edesy.in/api/webhook/plivo/{YOUR_WORKSPACE_ID}

Example with actual ID:

https://api.edesy.in/api/webhook/twilio/clx1abc2def3ghi4jkl5mno6pqr

In API Requests

Include workspace ID in your API calls:

curl -X POST https://api.edesy.in/v1/calls \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "workspace_id": "clx1abc2def3ghi4jkl5mno6pqr",
    "agent_id": "agent_123",
    "to": "+919876543210"
  }'

In Support Requests

When contacting support, include your workspace ID for faster resolution:

Subject: Issue with call quality

Workspace ID: clx1abc2def3ghi4jkl5mno6pqr
Agent ID: agent_123
Issue: Experiencing high latency on outbound calls...

Workspace ID Format

Workspace IDs in Edesy follow this pattern:

Note: Workspace IDs are case-sensitive. Always copy them exactly as shown.

Troubleshooting

Can't Find the Workspace ID?

1. Ensure you're logged in - The workspace ID only appears when authenticated
2. Check workspace selection - Make sure you have a workspace selected in the workspace switcher
3. Try the Settings page - The Settings page always shows the current workspace ID

Copy Button Not Working?

1. Check browser permissions - Your browser may need clipboard access
2. Try manual selection - Triple-click the ID to select it, then Ctrl+C / Cmd+C
3. Use a different browser - Some older browsers don't support clipboard API

Multiple Workspaces?

If you have access to multiple workspaces:

1. Use the workspace switcher in the sidebar to select the correct workspace
2. The displayed workspace ID will update automatically
3. Verify the workspace name matches before copying

Related Documentation

• Workspace Overview - Understanding workspaces
• Webhook Configuration - Set up webhooks with your workspace ID
• BYOP Setup - Configure your own telephony
• REST API Reference - API integration guide
• Twilio Integration - Twilio-specific setup

Still having trouble? Contact Support with your workspace ID (if you can find it) or email address.