Finding Your Workspace ID

Learn how to find and copy your workspace ID for API integrations, webhooks, and support requests

Finding Your Workspace ID

Your Workspace ID is a unique identifier for your workspace. You'll need it when configuring webhooks, making API calls, or contacting support.

Quick access: Your workspace ID is displayed in both the Settings page and Workspace Overview.

Why You Need Your Workspace ID

Use Case Example
Webhook URLs https://api.edesy.in/webhook/twilio/{workspace_id}
API Requests Include workspace_id in request headers or body
BYOP Setup Configure telephony provider webhooks
Support Requests Help our team locate your account quickly
Debugging Reference in logs and error reports

Method 1: Settings Page (Recommended)

The Settings page is the primary location to find your workspace ID with full copy functionality.

Steps

  1. Navigate to Settings

  2. Open the General Tab

    • The General tab is selected by default
    • Look for the "Workspace Information" card

  3. Find the Workspace ID Field

    • Scroll down to the Workspace ID field
    • The ID is displayed in a read-only input with monospace font

  4. Copy the ID

    • Click the Copy button next to the input field
    • You'll see a confirmation: "Workspace ID copied to clipboard"

What It Looks Like

┌─────────────────────────────────────────────────────────────┐
│  Workspace Information                                       │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│  Workspace Name                                              │
│  ┌─────────────────────────────────────────────────────┐   │
│  │ My Company                                           │   │
│  └─────────────────────────────────────────────────────┘   │
│                                                              │
│  Workspace ID                                                │
│  ┌─────────────────────────────────────────┐ ┌────────┐   │
│  │ clx1abc2def3ghi4jkl5mno6pqr             │ │  Copy  │   │
│  └─────────────────────────────────────────┘ └────────┘   │
│  Use this ID when configuring webhooks or API integrations  │
│                                                              │
└─────────────────────────────────────────────────────────────┘

Method 2: Workspace Overview (Quick Access)

For quick access, the workspace ID is also displayed on the Workspace Overview page.

Steps

  1. Navigate to Workspace

  2. Find the ID in the Header

    • Look at the workspace overview card at the top
    • The ID is displayed below the plan badge and creation date

  3. Copy the ID

    • Click the small copy icon next to the ID
    • You'll see a confirmation toast

What It Looks Like

┌─────────────────────────────────────────────────────────────┐
│  ┌────┐                                                      │
│  │ M  │  My Company                                         │
│  └────┘  Your workspace description here                    │
│                                                              │
│          [Pro Plan]  Created Mar 15, 2026                   │
│          ID: clx1abc2def3ghi4jkl5mno6pqr  [copy icon]       │
│                                                              │
└─────────────────────────────────────────────────────────────┘

Using Your Workspace ID

In Webhook URLs

When setting up BYOP (Bring Your Own Provider), use your workspace ID in the webhook URL:

https://voice-agent.edesy.in/api/webhook/twilio/{YOUR_WORKSPACE_ID}
https://voice-agent.edesy.in/api/webhook/exotel/{YOUR_WORKSPACE_ID}
https://voice-agent.edesy.in/api/webhook/plivo/{YOUR_WORKSPACE_ID}

Example with actual ID:

https://voice-agent.edesy.in/api/webhook/twilio/clx1abc2def3ghi4jkl5mno6pqr

In API Requests

Include workspace ID in your API calls:

curl -X POST https://voice-agent.edesy.in/api/v1/calls \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "workspace_id": "clx1abc2def3ghi4jkl5mno6pqr",
    "agent_id": "agent_123",
    "to": "+919876543210"
  }'

In Support Requests

When contacting support, include your workspace ID for faster resolution:

Subject: Issue with call quality

Workspace ID: clx1abc2def3ghi4jkl5mno6pqr
Agent ID: agent_123
Issue: Experiencing high latency on outbound calls...

Workspace ID Format

Workspace IDs in Edesy follow this pattern:

Format Example
CUID clx1abc2def3ghi4jkl5mno6pqr
Length 25 characters
Characters Lowercase letters and numbers

Note: Workspace IDs are case-sensitive. Always copy them exactly as shown.

Troubleshooting

Can't Find the Workspace ID?

  1. Ensure you're logged in - The workspace ID only appears when authenticated
  2. Check workspace selection - Make sure you have a workspace selected in the workspace switcher
  3. Try the Settings page - The Settings page always shows the current workspace ID

Copy Button Not Working?

  1. Check browser permissions - Your browser may need clipboard access
  2. Try manual selection - Triple-click the ID to select it, then Ctrl+C / Cmd+C
  3. Use a different browser - Some older browsers don't support clipboard API

Multiple Workspaces?

If you have access to multiple workspaces:

  1. Use the workspace switcher in the sidebar to select the correct workspace
  2. The displayed workspace ID will update automatically
  3. Verify the workspace name matches before copying

Still having trouble? Contact Support with your workspace ID (if you can find it) or email address.