Workspace Overview

Understand workspaces in Edesy - organize agents, team members, and settings in isolated environments

Workspace Overview

A workspace is your isolated environment in Edesy where you manage voice agents, team members, contacts, and configurations. Each workspace operates independently with its own settings, billing, and data.

Access your workspace: Open the Workspace page in the Edesy Platform to view and manage your workspace.

What is a Workspace?

Think of a workspace as a container for your voice agent operations:

┌─────────────────────────────────────────────────────────────┐
│                        WORKSPACE                             │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│   ┌──────────┐  ┌──────────┐  ┌──────────┐  ┌──────────┐   │
│   │  Agents  │  │ Contacts │  │ Campaigns│  │ Settings │   │
│   └──────────┘  └──────────┘  └──────────┘  └──────────┘   │
│                                                              │
│   ┌──────────┐  ┌──────────┐  ┌──────────┐  ┌──────────┐   │
│   │  Team    │  │ Billing  │  │ API Keys │  │ Webhooks │   │
│   │ Members  │  │ Credits  │  │          │  │          │   │
│   └──────────┘  └──────────┘  └──────────┘  └──────────┘   │
│                                                              │
└─────────────────────────────────────────────────────────────┘

Key Features

Feature Description
Isolated Environment Each workspace has separate agents, contacts, and settings
Team Collaboration Invite team members with role-based permissions
Unified Billing Track credits and usage per workspace
API Access Unique workspace ID for API integrations
BYOP Support Configure your own telephony providers per workspace

Workspace Components

Agents

Voice agents you create belong to a workspace. Each agent inherits default settings from the workspace but can override them individually.

Team Members

Collaborate with your team by inviting members with different roles:

Role Permissions
Owner Full access, can delete workspace, manage billing
Admin Manage agents, settings, team members (except owner)
Member View and use agents, limited settings access

Settings

Workspace-level configurations that apply as defaults:

  • Default LLM provider and model
  • Default STT/TTS providers
  • Telephony credentials (BYOP)
  • Webhook configurations
  • API keys

Billing & Credits

Each workspace has its own credit balance for:

  • Call minutes
  • STT/TTS usage
  • LLM tokens

Workspace ID

Every workspace has a unique identifier (Workspace ID) that you'll need for:

  • API Integrations - Include in API requests
  • Webhook Configuration - Part of webhook URLs
  • Telephony Setup - Required for BYOP configurations
  • Support Requests - Helps our team locate your account

Learn how to find it: Finding Your Workspace ID

Common Use Cases

Single Business

One workspace for all your voice agent needs:

  • Customer support agent
  • Sales qualification agent
  • Appointment booking agent

Agency / Multiple Clients

Create separate workspaces for each client:

  • Client A Workspace → Client A's agents
  • Client B Workspace → Client B's agents
  • Complete isolation between clients

Development & Production

Separate workspaces for different environments:

  • Development workspace for testing
  • Production workspace for live agents

Next Steps

Need help with your workspace? Contact Support or reach out via the platform chat.