Workspace Overview

A workspace is your isolated environment in Edesy where you manage voice agents, team members, contacts, and configurations. Each workspace operates independently with its own settings, billing, and data.

Access your workspace: Open the Workspace page in the Edesy Platform to view and manage your workspace.

What is a Workspace?

Think of a workspace as a container for your voice agent operations:

┌─────────────────────────────────────────────────────────────┐
│                        WORKSPACE                             │
├─────────────────────────────────────────────────────────────┤
│                                                              │
│   ┌──────────┐  ┌──────────┐  ┌──────────┐  ┌──────────┐   │
│   │  Agents  │  │ Contacts │  │ Campaigns│  │ Settings │   │
│   └──────────┘  └──────────┘  └──────────┘  └──────────┘   │
│                                                              │
│   ┌──────────┐  ┌──────────┐  ┌──────────┐  ┌──────────┐   │
│   │  Team    │  │ Billing  │  │ API Keys │  │ Webhooks │   │
│   │ Members  │  │ Credits  │  │          │  │          │   │
│   └──────────┘  └──────────┘  └──────────┘  └──────────┘   │
│                                                              │
└─────────────────────────────────────────────────────────────┘

Key Features

Workspace Components

Agents

Voice agents you create belong to a workspace. Each agent inherits default settings from the workspace but can override them individually.

Team Members

Collaborate with your team by inviting members with different roles:

Settings

Workspace-level configurations that apply as defaults:

• Default LLM provider and model
• Default STT/TTS providers
• Telephony credentials (BYOP)
• Webhook configurations
• API keys

Billing & Credits

Each workspace has its own credit balance for:

• Call minutes
• STT/TTS usage
• LLM tokens

Workspace ID

Every workspace has a unique identifier (Workspace ID) that you'll need for:

• API Integrations - Include in API requests
• Webhook Configuration - Part of webhook URLs
• Telephony Setup - Required for BYOP configurations
• Support Requests - Helps our team locate your account

Learn how to find it: Finding Your Workspace ID

Common Use Cases

Single Business

One workspace for all your voice agent needs:

• Customer support agent
• Sales qualification agent
• Appointment booking agent

Agency / Multiple Clients

Create separate workspaces for each client:

• Client A Workspace → Client A's agents
• Client B Workspace → Client B's agents
• Complete isolation between clients

Development & Production

Separate workspaces for different environments:

• Development workspace for testing
• Production workspace for live agents

Next Steps

• Finding Your Workspace ID - Locate your workspace ID for integrations
• Quick Start - Create your first agent
• Team Management - Invite team members
• API Reference - Integrate with your systems

Need help with your workspace? Contact Support or reach out via the platform chat.