WhatsApp message templates are pre-approved messages you need for business-initiated chats and for replies after the 24-hour window. In wa-connect.edesy.in you build a template with a live preview and submit it to Meta. Sync with Meta pulls the latest status of every template, and a rejected template shows Meta's rejection reason.

Template builder#

Part	Options
Name	Lowercase letters, digits and underscores, e.g. `order_update`
Language	e.g. `en_US` (default), `hi`
Category	`MARKETING`, `UTILITY`, `AUTHENTICATION`
Header	None, text, or image (with a sample image URL)
Body	Text with variables `{{1}}`, `{{2}}`, e.g. `Hi {{1}}, your order {{2}} has shipped.`
Footer	Optional, e.g. `Reply STOP to unsubscribe`
Buttons	Quick reply, URL, call (phone number)
Sample values	Every variable needs a sample value for Meta's review
Preview	Shows the message with your sample values filled in

Status values#

Status	Meaning
`PENDING`	Submitted, waiting for Meta's review
`APPROVED`	Ready to send
`REJECTED`	Declined by Meta; see `rejected_reason`
`PAUSED`	Paused by Meta
`DISABLED`	Disabled
`DELETED`	Deleted

The template list also shows sent, delivered and read counts per template.

How it works#

Open Templates and click New template.
Fill in name, language, category, header, body, footer and buttons.
Add sample values for each variable and check the preview.
Submit. The template goes to Meta and shows PENDING.
Sync with Meta to pull the latest statuses. Meta's status updates are also received automatically.
Send approved templates from the API.

Templates API#

Base URL: https://voice-api.edesy.in/v1/whatsapp. Auth: Authorization: Bearer sk_....

Method	Path	Description
POST	`/templates`	Create and submit. Body: `name`, `language`, `category`, `components`
GET	`/templates`	List. Query: `status`, `category`, `search`, `page`, `per_page`
GET	`/templates/{id}`	One template
DELETE	`/templates/{id}`	Delete (also deleted at Meta)
POST	`/templates/sync`	Pull templates and statuses from Meta

curl -X POST https://voice-api.edesy.in/v1/whatsapp/templates \
  -H "Authorization: Bearer sk_your_api_key_here" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "order_update",
    "language": "en_US",
    "category": "UTILITY",
    "components": [
      {
        "type": "BODY",
        "text": "Hi {{1}}, your order {{2}} has shipped.",
        "example": { "body_text": [["Asha", "#1042"]] }
      },
      { "type": "FOOTER", "text": "Reply STOP to unsubscribe" },
      {
        "type": "BUTTONS",
        "buttons": [{ "type": "URL", "text": "Track order", "url": "https://example.com/track/{{1}}", "example": ["1042"] }]
      }
    ]
  }'

Component type is HEADER, BODY, FOOTER or BUTTONS. A header can set format to TEXT, IMAGE, VIDEO or DOCUMENT. Button type is QUICK_REPLY, URL or PHONE_NUMBER.

FAQ#

Why do I need templates?#

WhatsApp requires an approved template to start a conversation, or to message a customer more than 24 hours after their last message.

How long does approval take?#

Meta reviews templates; Edesy does not control the timing. Use Sync with Meta to check for updates.

Where do I see why a template was rejected?#

Open the template in the list. The Rejection reason from Meta is shown, and the API returns it as rejected_reason.

Can I use templates I created in WhatsApp Manager?#

Yes. Sync with Meta imports templates from your connected WhatsApp Business Account.

What category should I choose?#

UTILITY for order and account updates, AUTHENTICATION for one-time codes, MARKETING for offers and promotions. Meta can re-categorise a template during review.

Can I add variables?#

Yes. Use {{1}}, {{2}} and so on in the header or body, and give a sample value for each.

What does it cost to send a template?#

WhatsApp conversation charges are set by Meta and depend on the template category. Number rental and wallet charges from Edesy are separate.