Stop switching between tabs. One unified dashboard for orders, tickets, customer profiles, and analytics. Built for Shopify with Keycloak authentication.
Trusted by businesses worldwide
Faster Resolution
With full context
Less Tickets
Self-service enabled
CSAT Score
Customer satisfaction
Keycloak
Enterprise auth
Context-rich support workflow
Customer inquiry comes in via any channel.
Full order history displayed instantly.
Agent resolves with full context.
Issue resolved, customer satisfied.
Everything for customer support
View, update, track orders in real-time.
Integrated ticketing with auto-routing.
Full history and interaction tracking.
Streamlined RMA workflow.
Secure SSO with role-based access.
Response times, resolution, CSAT.
Auto-create tickets from email.
Quick responses for common issues.
Unified customer service platform
Unified dashboard for all tickets.
Native Shopify order integration.
Multi-tenant with Keycloak SSO.
Manage multiple client stores.
Scale support operations.
Track KPIs and metrics.
The context advantage
Full Order Context
No tab switching
Quick Actions
Refund in one click
Macros
Templated responses
Auto-Routing
Right agent, first time
Response Time
Track SLAs
Resolution Rate
First contact fix
CSAT Scores
Customer feedback
Team Performance
Agent metrics
How teams improve customer service
"Response time dropped from 4 hours to 30 minutes with full order context visible."
8x Faster
E-commerce Store
Support Lead
"Keycloak SSO was essential for our multi-brand setup. Each team sees only their orders."
Multi-Tenant
Multi-Brand Co
IT Director
"We eliminated 3 different tools and consolidated everything into one dashboard."
3 Tools Replaced
DTC Brand
Operations
Shopify-native customer service
| Feature | Edesy | Gorgias | Zendesk | Freshdesk |
|---|---|---|---|---|
| Shopify Native | - | - | ||
| Order Management | - | - | ||
| Keycloak SSO | - | - | - | |
| Self-Hosted Option | - | - | - | |
| Source Code Access | - | - | - | |
| Flat Pricing | - | - | - | |
| Multi-Tenant | - |
Seamless integration
Shopify
Order data
Keycloak
SSO auth
Ticket creation
Chat channel
Slack
Notifications
Next.js
Modern stack
From ticket to resolution
Book a personalized demo with our team. We'll show you exactly how it works for your business.
No per-agent fees. Scale your support team without scaling costs. One dashboard for all your support needs.
Custom pricing based on your needs
No hidden fees or surprises
Flexible payment options
Volume discounts available
Free consultation & demo
30-day money-back guarantee
Our team will get back to you within 24 hours with a personalized pricing proposal
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Trusted by businesses worldwide