Number Masking, Set Up End-to-End
We integrate Edesy number masking into your CRM, workflows, and compliance posture so you go live in 5 days instead of 6 weeks. Self-serve product available at Rs 1.50/min for teams who prefer DIY.
5 days
Starter Go-Live
Rs 14,999
Starting Price
Rs 1.50/min
Usage Rate (Self-Serve)
12+
CRM / Stack Integrations
GST Invoice
Razorpay Verified
INR Pricing
5-Day Go-Live
- Rs 1.50/min, GST invoice
- No sales call, no minimum commitment
- REST API + SDKs (Node, Python, PHP, Java)
- From Rs 14,999 one-time
- CRM integration, custom routing, compliance
- Per-minute usage at Rs 1.50/min separate
What's Included
End-to-end setup, not just an API key
Dial Party A, bridge Party B. Both parties see the masked number as caller ID. INR 1.50/min.
REST API integration into your existing app. SDKs for Node.js, Python, PHP, Java.
Salesforce, HubSpot, Zoho, Freshdesk. Click-to-call from records, auto-log to timeline.
Encrypted recording storage, configurable retention, audit trail for regulated industries.
Multi-level menus, time/location-based routing, DTMF capture, fallback voicemail.
Compliance audit + control setup for healthcare, telecom-regulated, and financial services.
Custom dashboards joining Edesy call data with your CRM. Scheduled exports.
Move from Exotel, Knowlarity, Twilio, or Plivo with zero downtime. Parallel-run validated.
Service Packages
Three tiers. Starter is self-serve checkout. Pro and Enterprise go through a 30-minute scoping call.
- Portal account setup + wallet onboarding
- 1 use case configured (delivery bridge, marketplace inquiry, etc.)
- Webhook handler boilerplate (Node.js or Python)
- 500 minutes credit (Rs 750 value) included
- Signature verification middleware
- 7 days post-launch support
- Full API integration with your stack
- 1 CRM connector (Salesforce / HubSpot / Zoho / Freshdesk)
- Custom call routing or IVR logic
- Call recording compliance setup (retention + secure storage)
- Webhook + status polling implementation
- Analytics dashboard tailoring
- 2,000 minutes credit included
- 30 days support + 2 training sessions
- Dedicated DID range + carrier diversity
- Custom SLA (99.95%+ uptime)
- White-label / branded caller ID
- On-premise or private cloud option
- Multi-region failover
- Compliance audit (HIPAA / TRAI / SEBI as applicable)
- 10,000 minutes credit + volume rate negotiation
- Dedicated account manager
- 60 days post-launch support
Managed Service
Once you're live, we keep monitoring. 24/7 call quality monitoring, webhook reliability alerting, monthly compliance reports, quarterly business review, flow tuning, and bug fixes.
- 24/7 call quality monitoring
- Webhook reliability + retry alerting
- Monthly compliance + volume reports
- Quarterly business review
- Flow tuning and bug fixes
How We Work
From scoping call to production cutover
Discovery
30-minute scoping call. Confirm use case, volume, integrations, go-live date.
Account Setup
Provision your Edesy masking account. Fund wallet. Issue API keys.
Integration
Build CRM connector, webhook handler, routing logic. Code review on your side.
Testing
Sandbox testing with real numbers. Validate all flows + error paths.
Go-Live
Production cutover. Monitor first 24h. Hand over runbook.
Optimization
Week 1 review. Tune flows based on real call data.
Add-On Services
Buy a standalone package without committing to a full tier. Fixed price, fixed timeline, payable via Razorpay (GST invoice included).
Vertical Packages
End-to-end setup bundled for your industry
- API integration into your marketplace web/app
- Listing-tied call session management
- Buyer-seller bridge with transaction-window expiry
- +5 more deliverables
- API integration into your delivery app / dispatch system
- Order-tied masked session lifecycle (active during order, expired after delivery)
- Three-way bridge support (customer + delivery partner + agent)
- +4 more deliverables
- API integration into your property portal / CRM
- Per-listing masked DID assignment
- Lead-quality tracking dashboard (call duration, conversion-to-visit)
- +4 more deliverables
- API integration into your ride-hailing app + dispatch
- Trip-tied masked session (active from booking to trip end)
- High-availability call routing with failover
- +4 more deliverables
- API integration into your delivery management system
- Shipment-tied masked session lifecycle
- Reschedule + address-clarification call flows
- +4 more deliverables
Migration
Move from another provider without downtime
- Migration plan with rollback path
- Parallel run validation (3 days)
- Webhook signature update
- +2 more deliverables
- Knowlarity flow audit
- Edesy-equivalent configuration
- Parallel run + signoff
- +2 more deliverables
- Twilio usage audit + cost projection on Edesy
- TwiML → Edesy API code translation
- Webhook endpoint migration
- +2 more deliverables
- Plivo usage audit
- API translation + SDK swap
- Webhook endpoint migration
- +1 more deliverables
CRM Integrations
Click-to-call from your CRM, auto-logged
- Custom Lightning Web Component for click-to-call
- Apex trigger to log calls as Tasks
- Custom fields for recording URL, duration, status
- +2 more deliverables
- HubSpot CRM card with click-to-call
- Webhook-driven call activity logging
- Contact timeline entries with recording URL
- +2 more deliverables
- Zoho CRM custom button for click-to-call
- Deluge-based webhook handler for call events
- Custom fields for recording URL and status
- +2 more deliverables
- Freshdesk custom app for click-to-call
- Ticket-call linkage via webhooks
- Conversation history entries with recording URL
- +2 more deliverables
Compliance
HIPAA, TRAI, BFSI control setup
- Compliance gap audit + report
- Encryption + retention policy configuration
- Access log + audit trail setup
- +3 more deliverables
- TRAI compliance audit
- DLT registration guidance
- Consent capture flow design
- +2 more deliverables
- BFSI compliance audit
- Retention + audit-trail configuration
- Encrypted recording storage + key management
- +2 more deliverables
Infrastructure
Recording storage, webhook reliability
- S3 bucket + KMS key provisioning guide
- Encryption + lifecycle policy templates
- Edesy storage integration configuration
- +1 more deliverables
- Webhook handler service (Node.js / Python / Java — pick one)
- Retry with exponential backoff
- Dead-letter queue + alerting
- +2 more deliverables
Custom Builds
IVR, analytics, bespoke flows
- IVR flow design (signed off before build)
- Multi-level menu implementation (up to 3 levels)
- Time + location-based routing rules
- +2 more deliverables
- Dashboard spec sign-off
- Data pipeline from Edesy + CRM
- Dashboard build (Metabase / Looker / custom — pick one)
- +2 more deliverables
Industries We Serve
We've set up number masking for teams across India in these verticals
Payment Terms
Transparent, prepaid, Razorpay-verified. GST invoice on every transaction.
Per-minute usage (Rs 1.50/min) is billed separately on a prepaid wallet at masking.edesy.in. Both setup fees and usage carry 18% GST. Provide your GSTIN at checkout to claim Input Tax Credit.
Frequently Asked Questions
Ready to Set Up Number Masking?
Buy a Starter package or book a 30-minute scoping call. We respond within 4 hours.