An application is the call logic a trunk hands a call to. Keeping applications as separate, reusable objects means the behaviour of a call is not welded to the trunk that carried it: you can change what a number does without touching the connection, and reuse the same behaviour across several numbers.
Bring your own PBX
Standard SIP
API included
Define what happens to a call once it arrives, and point different trunks or numbers at different behaviours.
Behaviour separate from connection
Change what a call does without reconfiguring the trunk carrying it.
Reuse across numbers
One application can serve several numbers rather than being duplicated per line.
Managed as objects
Create, inspect, update and delete applications as your call handling evolves.
Swap behaviour quickly
Point a number at a different application when requirements change.
End to end, in the order it actually happens.
Create an application describing how calls should be handled.
Attach it to a trunk or a specific number.
Inbound calls are handed to that application.
Update or swap the application as needed.
Worth knowing before you build a process around it.
Inbound call handling
Routing by number
Out-of-hours behaviour
Connecting trunks to voice applications
Numbers on Your Trunk
Attach numbers to a trunk and change which trunk each one points at, without republishing the number.
Learn moreGateway Configuration
Define the gateways your calls traverse, and keep several configured so a route is a configuration change rather than a rebuild.
Learn moreTrunk Call Logs
See the calls that actually crossed your trunk, which is where troubleshooting and invoice reconciliation both start.
Learn moreAn application is the call logic a trunk hands a call to. Keeping applications as separate, reusable objects means the behaviour of a call is not welded to the trunk that carried it: you can change what a number does without touching the connection, and reuse the same behaviour across several numbers.
1. Create an application describing how calls should be handled. 2. Attach it to a trunk or a specific number. 3. Inbound calls are handed to that application. 4. Update or swap the application as needed.
An application defines handling. It does not create the people or systems that ultimately answer. Confirm the specific capabilities available to an application against the API documentation rather than assuming a particular feature set.
BPO, Healthcare, E-commerce, Enterprise IT. Typical uses are inbound call handling, routing by number, out-of-hours behaviour, connecting trunks to voice applications.
SIP trunking is a method of delivering voice calls over the internet using the Session Initiation Protocol (SIP). It replaces traditional PRI/ISDN lines, connecting your PBX or contact center to the public telephone network (PSTN) via an internet connection.
SIP trunking uses an internet connection instead of a physical PRI line. You set the number of concurrent calls on the trunk instead of buying fixed 30-channel PRI circuits, and there is no telco hardware to install on site. Edesy SIP calls cost Rs 0.50/min with a 60-second pulse, and unanswered calls are free.
Rs 0.50/min with a 60-second pulse, unanswered calls free. Connect the PBX you already run.