Call logs record the traffic that traversed the trunk. This is the record you check when a call failed and nobody can agree whose side it failed on, and the one you reconcile an invoice against. Without it, a SIP trunk is a connection you cannot examine.
Bring your own PBX
Standard SIP
API included
See the calls that actually crossed your trunk, which is where troubleshooting and invoice reconciliation both start.
Evidence when calls fail
Establish whether a call reached the trunk at all, which settles most finger-pointing quickly.
Reconcile the invoice
Check billed usage against the calls that actually happened.
See real volume
Understand how much traffic the trunk carries before sizing capacity.
One record across trunks
Logs cover the account rather than being scattered per device.
End to end, in the order it actually happens.
Calls traverse the trunk in either direction.
Each call is written to the trunk call log.
You review logs in the portal when troubleshooting or reconciling.
Worth knowing before you build a process around it.
Failure troubleshooting
Invoice reconciliation
Capacity planning
Usage auditing
Trunk Provisioning
Create, update and remove SIP trunks from the portal, and run more than one trunk on the same account.
Learn moreRouting Applications
Define what happens to a call once it arrives, and point different trunks or numbers at different behaviours.
Learn moreSIP Credentials & Rotation
Reveal your trunk's SIP password when you need it, and rotate it without rebuilding the trunk.
Learn moreCall logs record the traffic that traversed the trunk. This is the record you check when a call failed and nobody can agree whose side it failed on, and the one you reconcile an invoice against. Without it, a SIP trunk is a connection you cannot examine.
1. Calls traverse the trunk in either direction. 2. Each call is written to the trunk call log. 3. You review logs in the portal when troubleshooting or reconciling.
Logs record what happened at the trunk. Diagnosing a fault inside your own PBX needs your PBX's logs alongside them. Confirm retention duration for your account rather than assuming indefinite history. This is call metadata, not recorded audio.
BPO, Enterprise IT, Hospitality, Manufacturing. Typical uses are failure troubleshooting, invoice reconciliation, capacity planning, usage auditing.
SIP trunking is a method of delivering voice calls over the internet using the Session Initiation Protocol (SIP). It replaces traditional PRI/ISDN lines, connecting your PBX or contact center to the public telephone network (PSTN) via an internet connection.
SIP trunking uses internet connectivity instead of physical copper lines. It offers elastic capacity (add or remove channels instantly), lower cost per minute, geographic flexibility, and no need for on-premise telco equipment. PRI lines are fixed at 30 channels and require hardware installation.
Elastic SIP trunking with per-minute pricing. Connect the PBX you already run.