The Phone page in the Edesy Voice App turns your browser into a business phone. Pick which of your virtual numbers the customer should see, dial from the keypad and talk through your laptop's microphone and speakers. Calls are recorded by default, billed per minute from your prepaid wallet at your account's call rate, and listed under recent calls with a one-click call back. It is for outbound calls; incoming calls on your number keep using your forwarding rules.
No hardware
Browser-based agents
API included
Make outbound calls from Chrome or Edge with your Edesy virtual number as the caller ID. No SIM, desk phone or app download, and every call is logged.
Your business number, not your mobile
The customer sees the virtual number you picked, so your personal number stays private and calls back reach the business line.
Nothing to install
It runs in a modern browser such as Chrome or Edge, with a headset or your laptop's microphone and speakers.
A real in-call screen
Mute, hold, a keypad for menu digits, a call timer, a call-quality hint and a choice of microphone and speaker.
Calls follow you around the dashboard
A small call bar stays in the header while you check an order or a contact, so moving between pages does not drop the call.
Recorded and logged
Calls are recorded by default and appear in recent calls with duration and cost, with a one-click call back from the same number.
Only verified numbers can be shown
Caller ID is checked on the server: the number must belong to your workspace, KYC must be approved and the number must be active.
End to end, in the order it actually happens.
Buy a virtual number and complete KYC (PAN + Aadhaar for individuals, GST or registration documents for businesses).
Open Phone in the Voice App and allow microphone access.
Choose the number the customer should see, or set one as your default.
Dial an Indian mobile or landline number and talk through your headset or laptop.
The call is recorded, billed per minute from your wallet and listed under recent calls.
Worth knowing before you build a process around it.
Sales follow-ups from a laptop
Calling customers without sharing a personal mobile
Founders and small teams without desk phones
Support call-backs from the same number customers dial
Team Numbers & Caller ID
Share business numbers across your team: grant a number to the whole workspace, a queue or one person, and control which number customers see on outgoing calls.
Learn moreCall Recording on Forwarded Calls
Record calls that come through your virtual number and play them back in the browser when you need them.
Learn moreCall Forwarding Rules
Send calls to the right phone using rules you control, rather than a single fixed forwarding destination.
Learn moreIndian virtual numbers are self-serve today: complete a one-time KYC (reviewed in about 24 hours), then buy and route numbers yourself. Items in the second list are not self-serve; ask us and we will tell you what is possible for your account.
Indian mobile, 92-series, landline and toll-free numbers
Mobile and 92-series Rs 499/month, landline Rs 449/month, toll-free Rs 999/month. Rs 0 setup. Prices exclude 18% GST.
AI voice agent on the number
Route the number to an Edesy AI voice agent that answers calls.
IVR menus
Press 1 for sales, 2 for support: build the flow in IVR Studio and connect the number.
Call forwarding
Ring your mobile or your team, all at once or one by one, with sticky agent and fallback numbers.
Call recording
Per-number recording toggle; recordings in encrypted cloud storage with signed links.
Developer routing
Send calls to your webhook, SIP URI or trunk, browser softphones, a media stream or Conversation Relay.
WhatsApp Business on the number
Register the virtual number on the WhatsApp Business Platform; Edesy captures the verification call.
Pricing
Landline Rs 449/month, mobile and 92-series Rs 499/month, toll-free Rs 999/month, Rs 0 setup; multi-month prepay on supported numbers, with auto-renew. Call minutes are billed from your prepaid wallet at the rate for the routing you choose (for example forwarding Rs 1.00/min, IVR Rs 1.00/min). Prices exclude 18% GST. KYC (PAN plus Aadhaar) is reviewed in about 24 hours.
Numbers outside India
Tell us the country and we will check availability.
Number porting
Tell us your current number and provider and we will check eligibility.
Bulk numbers
Many numbers for teams, branches or campaigns.
The Phone page in the Edesy Voice App turns your browser into a business phone. Pick which of your virtual numbers the customer should see, dial from the keypad and talk through your laptop's microphone and speakers. Calls are recorded by default, billed per minute from your prepaid wallet at your account's call rate, and listed under recent calls with a one-click call back. It is for outbound calls; incoming calls on your number keep using your forwarding rules.
1. Buy a virtual number and complete KYC (PAN + Aadhaar for individuals, GST or registration documents for businesses). 2. Open Phone in the Voice App and allow microphone access. 3. Choose the number the customer should see, or set one as your default. 4. Dial an Indian mobile or landline number and talk through your headset or laptop. 5. The call is recorded, billed per minute from your wallet and listed under recent calls.
Outbound only. The Phone page does not ring for incoming calls; incoming calls on your number follow your forwarding rules, or ring browser agents in the cloud contact center. For incoming calls on your mobile with a business number, use Edesy Phone (phone.edesy.in). Calls go to Indian numbers. International calling is off by default. Needs a stable internet connection. Some office firewalls and mobile networks block browser calling, so test from the network your team will use. There is no built-in address book. Paste or type the number, or call back from recent calls.
Professional Services, Real Estate, E-commerce, Education. Typical uses are sales follow-ups from a laptop, calling customers without sharing a personal mobile, founders and small teams without desk phones, support call-backs from the same number customers dial.
Yes. The whole process is online: sign up, upload your KYC documents (PAN and Aadhaar for individuals, or business documents for companies), pick a mobile, landline or toll-free number and pay from your prepaid wallet. KYC review usually takes about 24 hours. There is no SIM, hardware or office visit involved. Need a number outside India? Ask us and we check availability.
A DID (direct inward dialing) number is simply a phone number that rings your system directly, and on Edesy every virtual number works that way. Indian DIDs start at Rs 449/month for a landline number with no setup fee, and calls are billed per minute. Very cheap DID offers often leave out KYC compliance, call quality or support, which matters if the number is customer-facing.
Self-serve platform from Rs 449/month per number. Complete KYC once, then activate.