Virtual Number Feature

Call Recording on Forwarded Calls

Calls forwarded through your number can be recorded and retrieved afterwards, streamed in the browser rather than downloaded as files. For a small team the practical value is not compliance theatre - it is being able to settle what was actually agreed on a call three weeks ago without relying on anyone's memory.

No hardware

Browser-based agents

API included

What Call Recording gives you

Record calls that come through your virtual number and play them back in the browser when you need them.

Recordings tied to the call log

A recording is retrievable from the call it belongs to, not from a separate pile of audio files.

Play in the browser

Stream a recording for review instead of downloading audio onto someone's laptop.

Covers forwarded calls

Calls that ring on a personal mobile are still recorded centrally, where a handset would not.

Useful for coaching

Real calls are the cheapest training material a small sales team has.

How Call Recording works

End to end, in the order it actually happens.

  1. 1

    A call arrives and is forwarded per your rules.

  2. 2

    The call is recorded as configured.

  3. 3

    The recording is attached to that call's log entry.

  4. 4

    You stream it from the dashboard when you need it.

What Call Recording does not do

Worth knowing before you build a process around it.

  • Recording notice and consent obligations are yours to meet and vary by context. The platform records; it does not decide whether you may.
  • Retention duration and storage location should be confirmed for your account rather than assumed from a stated default.
  • Transcription and sentiment analysis are separate capabilities and are not implied by recording.

Common uses

  • Dispute resolution

  • Sales coaching

  • Order confirmation

  • Quality checks

Used most in

Real EstateFinancial ServicesHealthcareProfessional Services

Related features

Call Recording FAQs

What is Call Recording on a virtual phone number?

Calls forwarded through your number can be recorded and retrieved afterwards, streamed in the browser rather than downloaded as files. For a small team the practical value is not compliance theatre - it is being able to settle what was actually agreed on a call three weeks ago without relying on anyone's memory.

How does Call Recording work?

1. A call arrives and is forwarded per your rules. 2. The call is recorded as configured. 3. The recording is attached to that call's log entry. 4. You stream it from the dashboard when you need it.

What does Call Recording not do?

Recording notice and consent obligations are yours to meet and vary by context. The platform records; it does not decide whether you may. Retention duration and storage location should be confirmed for your account rather than assumed from a stated default. Transcription and sentiment analysis are separate capabilities and are not implied by recording.

Which industries use Call Recording most?

Real Estate, Financial Services, Healthcare, Professional Services. Typical uses are dispute resolution, sales coaching, order confirmation, quality checks.

What is a virtual phone number?

A virtual phone number is a telephone number that is not tied to a specific phone line or SIM card. Calls to this number can be forwarded to any mobile, landline, or VoIP device. It works over the cloud, so you can manage it from anywhere.

How quickly can I get a virtual number?

Virtual numbers are activated instantly through our self-serve platform. Sign up, choose your number (city and type), and start receiving calls within 2 minutes.

Set up Call Recording on your number

Self-serve platform from Rs 349/month per number. Complete KYC once, then activate.