An IVR menu answers the call and offers the caller options, so a single published number can serve several departments without a receptionist. Flows are built, previewed and published as separate steps, and can be placed on a genuine test call first - so a broken menu is something you catch rather than something a customer reports.
No hardware
Browser-based agents
API included
Answer with a menu so callers reach the right person themselves, tested on a real call before it goes live.
One number, several destinations
Publish a single number and let callers select the department they need.
Publishing is deliberate
Edit a flow without the edit being live, then publish when it is ready.
Test on a real call
Hear the flow exactly as a caller will before anyone else does.
Voicemail rather than dead air
A flow can end in voicemail when nobody is available.
See where callers drop
Call logs show the paths callers actually take through the menu.
End to end, in the order it actually happens.
Build the menu flow and its options.
Upload your prompt audio, or preview generated prompts.
Run a test call and listen to the whole flow.
Publish the flow.
Assign it to the number that should answer with it.
Worth knowing before you build a process around it.
Main switchboard
Department selection
Out-of-hours messages
Language selection
Per-Number Call Routing
Decide independently, for each number you own, what happens when it rings.
Learn moreCall Forwarding Rules
Send calls to the right phone using rules you control, rather than a single fixed forwarding destination.
Learn moreCall Logs & Analytics
See every call your number received, with statistics per number so you can tell which published line actually works.
Learn moreIndian virtual numbers are self-serve today: complete a one-time KYC (reviewed in about 24 hours), then buy and route numbers yourself. Items in the second list are not self-serve; ask us and we will tell you what is possible for your account.
Indian mobile, 92-series, landline and toll-free numbers
Mobile and 92-series Rs 499/month, landline Rs 449/month, toll-free Rs 999/month. Rs 0 setup. Prices exclude 18% GST.
AI voice agent on the number
Route the number to an Edesy AI voice agent that answers calls.
IVR menus
Press 1 for sales, 2 for support: build the flow in IVR Studio and connect the number.
Call forwarding
Ring your mobile or your team, all at once or one by one, with sticky agent and fallback numbers.
Call recording
Per-number recording toggle; recordings in encrypted cloud storage with signed links.
Developer routing
Send calls to your webhook, SIP URI or trunk, browser softphones, a media stream or Conversation Relay.
WhatsApp Business on the number
Register the virtual number on the WhatsApp Business Platform; Edesy captures the verification call.
Pricing
Landline Rs 449/month, mobile and 92-series Rs 499/month, toll-free Rs 999/month, Rs 0 setup; multi-month prepay on supported numbers, with auto-renew. Call minutes are billed from your prepaid wallet at the rate for the routing you choose (for example forwarding Rs 1.00/min, IVR Rs 1.50/min). Prices exclude 18% GST. KYC (PAN plus Aadhaar) is reviewed in about 24 hours.
Numbers outside India
Tell us the country and we will check availability.
Number porting
Tell us your current number and provider and we will check eligibility.
Bulk numbers
Many numbers for teams, branches or campaigns.
An IVR menu answers the call and offers the caller options, so a single published number can serve several departments without a receptionist. Flows are built, previewed and published as separate steps, and can be placed on a genuine test call first - so a broken menu is something you catch rather than something a customer reports.
1. Build the menu flow and its options. 2. Upload your prompt audio, or preview generated prompts. 3. Run a test call and listen to the whole flow. 4. Publish the flow. 5. Assign it to the number that should answer with it.
This is a keypad menu. If you want callers to say what they need in their own words, that is a conversational voice agent - a different product. Long menus lose callers. Menu depth is a design problem the tool cannot solve for you.
Healthcare, Education, Professional Services, Retail. Typical uses are main switchboard, department selection, out-of-hours messages, language selection.
Yes. The whole process is online: sign up, upload your KYC documents (PAN and Aadhaar for individuals, or business documents for companies), pick a mobile, landline or toll-free number and pay from your prepaid wallet. KYC review usually takes about 24 hours. There is no SIM, hardware or office visit involved. Need a number outside India? Ask us and we check availability.
A DID (direct inward dialing) number is simply a phone number that rings your system directly, and on Edesy every virtual number works that way. Indian DIDs start at Rs 449/month for a landline number with no setup fee, and calls are billed per minute. Very cheap DID offers often leave out KYC compliance, call quality or support, which matters if the number is customer-facing.
Self-serve platform from Rs 449/month per number. Complete KYC once, then activate.