An IVR menu answers the call and offers the caller options, so a single published number can serve several departments without a receptionist. Flows are built, previewed and published as separate steps, and can be placed on a genuine test call first - so a broken menu is something you catch rather than something a customer reports.
No hardware
Browser-based agents
API included
Answer with a menu so callers reach the right person themselves, tested on a real call before it goes live.
One number, several destinations
Publish a single number and let callers select the department they need.
Publishing is deliberate
Edit a flow without the edit being live, then publish when it is ready.
Test on a real call
Hear the flow exactly as a caller will before anyone else does.
Voicemail rather than dead air
A flow can end in voicemail when nobody is available.
See where callers drop
Call logs show the paths callers actually take through the menu.
End to end, in the order it actually happens.
Build the menu flow and its options.
Upload your prompt audio, or preview generated prompts.
Run a test call and listen to the whole flow.
Publish the flow.
Assign it to the number that should answer with it.
Worth knowing before you build a process around it.
Main switchboard
Department selection
Out-of-hours messages
Language selection
Per-Number Call Routing
Decide independently, for each number you own, what happens when it rings.
Learn moreCall Forwarding Rules
Send calls to the right phone using rules you control, rather than a single fixed forwarding destination.
Learn moreCall Logs & Analytics
See every call your number received, with statistics per number so you can tell which published line actually works.
Learn moreAn IVR menu answers the call and offers the caller options, so a single published number can serve several departments without a receptionist. Flows are built, previewed and published as separate steps, and can be placed on a genuine test call first - so a broken menu is something you catch rather than something a customer reports.
1. Build the menu flow and its options. 2. Upload your prompt audio, or preview generated prompts. 3. Run a test call and listen to the whole flow. 4. Publish the flow. 5. Assign it to the number that should answer with it.
This is a keypad menu. If you want callers to say what they need in their own words, that is a conversational voice agent - a different product. Long menus lose callers. Menu depth is a design problem the tool cannot solve for you.
Healthcare, Education, Professional Services, Retail. Typical uses are main switchboard, department selection, out-of-hours messages, language selection.
A virtual phone number is a telephone number that is not tied to a specific phone line or SIM card. Calls to this number can be forwarded to any mobile, landline, or VoIP device. It works over the cloud, so you can manage it from anywhere.
Virtual numbers are activated instantly through our self-serve platform. Sign up, choose your number (city and type), and start receiving calls within 2 minutes.
Self-serve platform from Rs 349/month per number. Complete KYC once, then activate.