Routing is configured per number rather than per account. One number can forward to a mobile, another can open an IVR menu, and a third can deliver to your own SIP system - all on the same account, each changed without touching the others. That is what makes running a main line, a support line and a campaign line together practical.
No hardware
Browser-based agents
API included
Decide independently, for each number you own, what happens when it rings.
Each number behaves differently
Routing is a property of the number, so a support line and a sales line need not share behaviour.
Change routing without changing the number
Repoint a published number as your team changes; customers keep dialling the same digits.
Numbers outlive the people answering them
When someone leaves, you repoint the number rather than losing the callers who know it.
Per-number statistics
Each number reports its own volume, so you can tell which published line actually gets used.
End to end, in the order it actually happens.
Select a number from the numbers on your account.
Choose what it should do: forward, open an IVR flow, or deliver to SIP.
Save the routing; it takes effect for subsequent calls.
Review that number's statistics to confirm it is being used as expected.
Worth knowing before you build a process around it.
Separate sales and support lines
Campaign tracking numbers
Departmental numbers
Repointing a line after staff changes
Call Forwarding Rules
Send calls to the right phone using rules you control, rather than a single fixed forwarding destination.
Learn moreIVR Menu on Your Number
Answer with a menu so callers reach the right person themselves, tested on a real call before it goes live.
Learn moreCall Logs & Analytics
See every call your number received, with statistics per number so you can tell which published line actually works.
Learn moreIndian virtual numbers are self-serve today: complete a one-time KYC (reviewed in about 24 hours), then buy and route numbers yourself. Items in the second list are not self-serve; ask us and we will tell you what is possible for your account.
Indian mobile, 92-series, landline and toll-free numbers
Mobile and 92-series Rs 499/month, landline Rs 449/month, toll-free Rs 999/month. Rs 0 setup. Prices exclude 18% GST.
AI voice agent on the number
Route the number to an Edesy AI voice agent that answers calls.
IVR menus
Press 1 for sales, 2 for support: build the flow in IVR Studio and connect the number.
Call forwarding
Ring your mobile or your team, all at once or one by one, with sticky agent and fallback numbers.
Call recording
Per-number recording toggle; recordings in encrypted cloud storage with signed links.
Developer routing
Send calls to your webhook, SIP URI or trunk, browser softphones, a media stream or Conversation Relay.
WhatsApp Business on the number
Register the virtual number on the WhatsApp Business Platform; Edesy captures the verification call.
Pricing
Landline Rs 449/month, mobile and 92-series Rs 499/month, toll-free Rs 999/month, Rs 0 setup; multi-month prepay on supported numbers, with auto-renew. Call minutes are billed from your prepaid wallet at the rate for the routing you choose (for example forwarding Rs 1.00/min, IVR Rs 1.50/min). Prices exclude 18% GST. KYC (PAN plus Aadhaar) is reviewed in about 24 hours.
Numbers outside India
Tell us the country and we will check availability.
Number porting
Tell us your current number and provider and we will check eligibility.
Bulk numbers
Many numbers for teams, branches or campaigns.
Routing is configured per number rather than per account. One number can forward to a mobile, another can open an IVR menu, and a third can deliver to your own SIP system - all on the same account, each changed without touching the others. That is what makes running a main line, a support line and a campaign line together practical.
1. Select a number from the numbers on your account. 2. Choose what it should do: forward, open an IVR flow, or deliver to SIP. 3. Save the routing; it takes effect for subsequent calls. 4. Review that number's statistics to confirm it is being used as expected.
Routing decides where a call goes. It does not create availability at the destination - if nobody answers there, the call is still unanswered. Changes apply to calls that arrive after the change, not to calls already in progress.
E-commerce, Real Estate, Healthcare, Professional Services. Typical uses are separate sales and support lines, campaign tracking numbers, departmental numbers, repointing a line after staff changes.
Yes. The whole process is online: sign up, upload your KYC documents (PAN and Aadhaar for individuals, or business documents for companies), pick a mobile, landline or toll-free number and pay from your prepaid wallet. KYC review usually takes about 24 hours. There is no SIM, hardware or office visit involved. Need a number outside India? Ask us and we check availability.
A DID (direct inward dialing) number is simply a phone number that rings your system directly, and on Edesy every virtual number works that way. Indian DIDs start at Rs 449/month for a landline number with no setup fee, and calls are billed per minute. Very cheap DID offers often leave out KYC compliance, call quality or support, which matters if the number is customer-facing.
Self-serve platform from Rs 449/month per number. Complete KYC once, then activate.