Routing is configured per number rather than per account. One number can forward to a mobile, another can open an IVR menu, and a third can deliver to your own SIP system - all on the same account, each changed without touching the others. That is what makes running a main line, a support line and a campaign line together practical.
No hardware
Browser-based agents
API included
Decide independently, for each number you own, what happens when it rings.
Each number behaves differently
Routing is a property of the number, so a support line and a sales line need not share behaviour.
Change routing without changing the number
Repoint a published number as your team changes; customers keep dialling the same digits.
Numbers outlive the people answering them
When someone leaves, you repoint the number rather than losing the callers who know it.
Per-number statistics
Each number reports its own volume, so you can tell which published line actually gets used.
End to end, in the order it actually happens.
Select a number from the numbers on your account.
Choose what it should do: forward, open an IVR flow, or deliver to SIP.
Save the routing; it takes effect for subsequent calls.
Review that number's statistics to confirm it is being used as expected.
Worth knowing before you build a process around it.
Separate sales and support lines
Campaign tracking numbers
Departmental numbers
Repointing a line after staff changes
Call Forwarding Rules
Send calls to the right phone using rules you control, rather than a single fixed forwarding destination.
Learn moreIVR Menu on Your Number
Answer with a menu so callers reach the right person themselves, tested on a real call before it goes live.
Learn moreCall Logs & Analytics
See every call your number received, with statistics per number so you can tell which published line actually works.
Learn moreRouting is configured per number rather than per account. One number can forward to a mobile, another can open an IVR menu, and a third can deliver to your own SIP system - all on the same account, each changed without touching the others. That is what makes running a main line, a support line and a campaign line together practical.
1. Select a number from the numbers on your account. 2. Choose what it should do: forward, open an IVR flow, or deliver to SIP. 3. Save the routing; it takes effect for subsequent calls. 4. Review that number's statistics to confirm it is being used as expected.
Routing decides where a call goes. It does not create availability at the destination - if nobody answers there, the call is still unanswered. Changes apply to calls that arrive after the change, not to calls already in progress.
E-commerce, Real Estate, Healthcare, Professional Services. Typical uses are separate sales and support lines, campaign tracking numbers, departmental numbers, repointing a line after staff changes.
A virtual phone number is a telephone number that is not tied to a specific phone line or SIM card. Calls to this number can be forwarded to any mobile, landline, or VoIP device. It works over the cloud, so you can manage it from anywhere.
Virtual numbers are activated instantly through our self-serve platform. Sign up, choose your number (city and type), and start receiving calls within 2 minutes.
Self-serve platform from Rs 349/month per number. Complete KYC once, then activate.