Forwarding on a virtual number is rule-based, not a single toggle. You create rules that decide where a call goes, keep several of them, and change one without disturbing the rest. Each rule picks a ring strategy (everyone at once, or one by one with a ring time per attempt), what caller ID your team sees, optional call screening, hold audio, sticky agent for repeat callers, and backup numbers if nobody answers.
No hardware
Browser-based agents
API included
Send calls to the right phone using rules you control, rather than a single fixed forwarding destination.
Rules, not one destination
Create and manage multiple forwarding rules rather than being limited to a single 'forward to' field.
Change one rule at a time
Rules are individually editable and can be paused, so changing who answers does not mean rebuilding your whole setup.
Your own hold audio
Upload the audio callers hear while waiting, and remove or replace it later.
Every forwarded call is logged
Forwarded calls produce call logs, so calls that ring elsewhere are still visible to you.
End to end, in the order it actually happens.
A call arrives on your virtual number.
The platform evaluates your forwarding rules for that number.
The call is routed to the destination the matching rule specifies.
The caller hears your hold audio if there is a wait.
The call is written to your call log with its outcome.
Worth knowing before you build a process around it.
Ringing a whole team at once
Routing to whoever is on shift
Sending calls to a personal mobile
Team hunt lists
Forward to Your Own PBX or SIP
Deliver calls into an existing PBX or SIP system instead of to a mobile, and test the destination before you rely on it.
Learn moreCall Logs & Analytics
See every call your number received, with statistics per number so you can tell which published line actually works.
Learn moreIVR Menu on Your Number
Answer with a menu so callers reach the right person themselves, tested on a real call before it goes live.
Learn moreIndian virtual numbers are self-serve today: complete a one-time KYC (reviewed in about 24 hours), then buy and route numbers yourself. Items in the second list are not self-serve; ask us and we will tell you what is possible for your account.
Indian mobile, 92-series, landline and toll-free numbers
Mobile and 92-series Rs 499/month, landline Rs 449/month, toll-free Rs 999/month. Rs 0 setup. Prices exclude 18% GST.
AI voice agent on the number
Route the number to an Edesy AI voice agent that answers calls.
IVR menus
Press 1 for sales, 2 for support: build the flow in IVR Studio and connect the number.
Call forwarding
Ring your mobile or your team, all at once or one by one, with sticky agent and fallback numbers.
Call recording
Per-number recording toggle; recordings in encrypted cloud storage with signed links.
Developer routing
Send calls to your webhook, SIP URI or trunk, browser softphones, a media stream or Conversation Relay.
WhatsApp Business on the number
Register the virtual number on the WhatsApp Business Platform; Edesy captures the verification call.
Pricing
Landline Rs 449/month, mobile and 92-series Rs 499/month, toll-free Rs 999/month, Rs 0 setup; multi-month prepay on supported numbers, with auto-renew. Call minutes are billed from your prepaid wallet at the rate for the routing you choose (for example forwarding Rs 1.00/min, IVR Rs 1.50/min). Prices exclude 18% GST. KYC (PAN plus Aadhaar) is reviewed in about 24 hours.
Numbers outside India
Tell us the country and we will check availability.
Number porting
Tell us your current number and provider and we will check eligibility.
Bulk numbers
Many numbers for teams, branches or campaigns.
Forwarding on a virtual number is rule-based, not a single toggle. You create rules that decide where a call goes, keep several of them, and change one without disturbing the rest. Each rule picks a ring strategy (everyone at once, or one by one with a ring time per attempt), what caller ID your team sees, optional call screening, hold audio, sticky agent for repeat callers, and backup numbers if nobody answers.
1. A call arrives on your virtual number. 2. The platform evaluates your forwarding rules for that number. 3. The call is routed to the destination the matching rule specifies. 4. The caller hears your hold audio if there is a wait. 5. The call is written to your call log with its outcome.
Forwarding delivers the call to a destination you own. Your own mobile coverage still applies once it arrives. Rules do not switch by time of day. To change who answers outside working hours, pause or edit the rule, or point the number at a different rule.
Professional Services, Real Estate, Healthcare, Retail. Typical uses are ringing a whole team at once, routing to whoever is on shift, sending calls to a personal mobile, team hunt lists.
Yes. The whole process is online: sign up, upload your KYC documents (PAN and Aadhaar for individuals, or business documents for companies), pick a mobile, landline or toll-free number and pay from your prepaid wallet. KYC review usually takes about 24 hours. There is no SIM, hardware or office visit involved. Need a number outside India? Ask us and we check availability.
A DID (direct inward dialing) number is simply a phone number that rings your system directly, and on Edesy every virtual number works that way. Indian DIDs start at Rs 449/month for a landline number with no setup fee, and calls are billed per minute. Very cheap DID offers often leave out KYC compliance, call quality or support, which matters if the number is customer-facing.
Self-serve platform from Rs 449/month per number. Complete KYC once, then activate.