Virtual Number Feature

Call Forwarding Rules

Forwarding on a virtual number is rule-based, not a single toggle. You create rules that decide where a call goes, keep several of them, and change one without disturbing the rest. That is the difference between a number that always rings one mobile and a number that behaves differently for a weekday afternoon than it does at 9pm on a Sunday.

No hardware

Browser-based agents

API included

What Forwarding Rules gives you

Send calls to the right phone using rules you control, rather than a single fixed forwarding destination.

Rules, not one destination

Create and manage multiple forwarding rules rather than being limited to a single 'forward to' field.

Change one rule at a time

Rules are individually editable, so adjusting after-hours behaviour does not mean rebuilding your whole setup.

Your own hold audio

Upload the audio callers hear while waiting, and remove or replace it later.

Every forwarded call is logged

Forwarded calls produce call logs, so calls that ring elsewhere are still visible to you.

How Forwarding Rules works

End to end, in the order it actually happens.

  1. 1

    A call arrives on your virtual number.

  2. 2

    The platform evaluates your forwarding rules for that number.

  3. 3

    The call is routed to the destination the matching rule specifies.

  4. 4

    The caller hears your hold audio if there is a wait.

  5. 5

    The call is written to your call log with its outcome.

What Forwarding Rules does not do

Worth knowing before you build a process around it.

  • Forwarding delivers the call to a destination you own. Your own mobile coverage still applies once it arrives.
  • Confirm which rule conditions are available in your account before designing a schedule around them, rather than assuming every condition type exists.

Common uses

  • After-hours routing

  • Routing to whoever is on shift

  • Sending calls to a personal mobile

  • Team hunt lists

Used most in

Professional ServicesReal EstateHealthcareRetail

Related features

Forwarding Rules FAQs

What is Forwarding Rules on a virtual phone number?

Forwarding on a virtual number is rule-based, not a single toggle. You create rules that decide where a call goes, keep several of them, and change one without disturbing the rest. That is the difference between a number that always rings one mobile and a number that behaves differently for a weekday afternoon than it does at 9pm on a Sunday.

How does Forwarding Rules work?

1. A call arrives on your virtual number. 2. The platform evaluates your forwarding rules for that number. 3. The call is routed to the destination the matching rule specifies. 4. The caller hears your hold audio if there is a wait. 5. The call is written to your call log with its outcome.

What does Forwarding Rules not do?

Forwarding delivers the call to a destination you own. Your own mobile coverage still applies once it arrives. Confirm which rule conditions are available in your account before designing a schedule around them, rather than assuming every condition type exists.

Which industries use Forwarding Rules most?

Professional Services, Real Estate, Healthcare, Retail. Typical uses are after-hours routing, routing to whoever is on shift, sending calls to a personal mobile, team hunt lists.

What is a virtual phone number?

A virtual phone number is a telephone number that is not tied to a specific phone line or SIM card. Calls to this number can be forwarded to any mobile, landline, or VoIP device. It works over the cloud, so you can manage it from anywhere.

How quickly can I get a virtual number?

Virtual numbers are activated instantly through our self-serve platform. Sign up, choose your number (city and type), and start receiving calls within 2 minutes.

Set up Forwarding Rules on your number

Self-serve platform from Rs 349/month per number. Complete KYC once, then activate.