Virtual Number Feature

Forward to Your Own PBX or SIP

If you already run a PBX, softphones or a contact centre, a virtual number can deliver calls straight into it over SIP rather than forwarding to a handset. Destinations are managed as configuration you can create, edit and remove - and there is a test call, so you can prove the path works before publishing the number anywhere.

No hardware

Browser-based agents

API included

What SIP Forwarding gives you

Deliver calls into an existing PBX or SIP system instead of to a mobile, and test the destination before you rely on it.

Keep the system you have

Calls land in your existing PBX or softphones instead of forcing a migration.

Test the destination first

A test call proves the route before a customer is the one discovering it is broken.

Several destinations, managed separately

Create and maintain more than one SIP destination and point different numbers at each.

Change destinations without changing numbers

Move where calls land without republishing the number.

How SIP Forwarding works

End to end, in the order it actually happens.

  1. 1

    Create a SIP destination with your system's connection details.

  2. 2

    Run a test call to confirm the path works end to end.

  3. 3

    Point a number's routing at that destination.

  4. 4

    Calls to the number are delivered into your own system.

What SIP Forwarding does not do

Worth knowing before you build a process around it.

  • Your PBX must be reachable and correctly configured. A test call tells you whether it is; it does not fix it.
  • Audio quality across the SIP leg depends on your own network and firewall configuration.
  • This forwards calls to your system. It is not the same product as buying a SIP trunk from us.

Common uses

  • Existing PBX deployments

  • FreePBX and Asterisk setups

  • Contact centre delivery

  • Hybrid on-premise and cloud

Used most in

BPOHospitalityManufacturingHealthcare

Related features

SIP Forwarding FAQs

What is SIP Forwarding on a virtual phone number?

If you already run a PBX, softphones or a contact centre, a virtual number can deliver calls straight into it over SIP rather than forwarding to a handset. Destinations are managed as configuration you can create, edit and remove - and there is a test call, so you can prove the path works before publishing the number anywhere.

How does SIP Forwarding work?

1. Create a SIP destination with your system's connection details. 2. Run a test call to confirm the path works end to end. 3. Point a number's routing at that destination. 4. Calls to the number are delivered into your own system.

What does SIP Forwarding not do?

Your PBX must be reachable and correctly configured. A test call tells you whether it is; it does not fix it. Audio quality across the SIP leg depends on your own network and firewall configuration. This forwards calls to your system. It is not the same product as buying a SIP trunk from us.

Which industries use SIP Forwarding most?

BPO, Hospitality, Manufacturing, Healthcare. Typical uses are existing pbx deployments, freepbx and asterisk setups, contact centre delivery, hybrid on-premise and cloud.

What is a virtual phone number?

A virtual phone number is a telephone number that is not tied to a specific phone line or SIM card. Calls to this number can be forwarded to any mobile, landline, or VoIP device. It works over the cloud, so you can manage it from anywhere.

How quickly can I get a virtual number?

Virtual numbers are activated instantly through our self-serve platform. Sign up, choose your number (city and type), and start receiving calls within 2 minutes.

Set up SIP Forwarding on your number

Self-serve platform from Rs 349/month per number. Complete KYC once, then activate.